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couldn't stop backup

couldn't stop backup

ramamishra64
New member | Level 2

Firstly my dropbox is way out of space. This has happened from erroneously including a folder in automatic backup. Now my dropbox is full and I can not remove that folder from sync. It says couldn't stop backup when I try to uncheck it from the backup from the preferences and try to save. It gives no reason. If I go to the dropbox webpage, there is no option to delete that folder either; because it is a backup.  Please help.

1 Reply 1

Re: couldn't stop backup

Lusil
Dropboxer
Hello @ramamishra64, let's see what we can do here. 

Are you able to pause the desktop app from syncing?

Could you also send me a screenshot of the notification you get when you try to turn off computer backup?

Give me a nudge whenever you get the chance to check this out, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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