Dropbox installs & integrations
Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.
All of a sudden dbkextd keeps crashing and crashing. I have tried re-installing the Dropbox software. It did not solve that. What's happening here? How can I solve this? Is the only solution to remove the Dropbox software?
Thanks for the screenshot, @Olfdan.
From what I understand, the error message says that you can't move "Dropbox" to the Recycling Bin because some add-ons are still in use.
This could mean that the reinstallation of the desktop app doesn't complete successfully as the app is still running.
For this reason, I'd recommend following these steps to uninstall the Dropbox desktop app completely and then continue with the advanced reinstallation steps.
Let me know how it goes!
LusilCommunity Moderator @ Dropboxdropbox.com/support
Did this post help you? If so, please give it a Like below. Still stuck? Ask me a question! Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
View solution in original post
Hi there @Olfdan, we'd be more than happy to help!
As a first step, could you please confirm for me if you've given an advanced reinstall a try?
Let me know of any updates!
Tried that. Impossible to trash Dropbox app. I get a message saying that there are Dropbox extensions that are in use... Please advice how to do!!
Thanks for your swift reply, @Olfdan - I'll do my best to help out as much as I can.
To ensure troubleshooting, could you please send me a screenshot (without any personal info) of the error message?
In Swedish I'm afraid.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!