cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about how Alex on the Community team used Dropbox in college here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

dbkextd crashes all the time on my Sierra Mac OS

dbkextd crashes all the time on my Sierra Mac OS

Olfdan
Helpful | Level 5

All of a sudden dbkextd keeps crashing and crashing. I have tried re-installing the Dropbox software. It did not solve that. What's happening here? How can I solve this? Is the only solution to remove the Dropbox software?

1 Accepted Solution

Accepted Solutions

Re: dbkextd crashes all the time on my Sierra Mac OS

Lusil
Dropboxer

Thanks for the screenshot, @Olfdan

From what I understand, the error message says that you can't move "Dropbox" to the Recycling Bin because some add-ons are still in use. 

This could mean that the reinstallation of the desktop app doesn't complete successfully as the app is still running. 

For this reason, I'd recommend following these steps to uninstall the Dropbox desktop app completely and then continue with the advanced reinstallation steps

Let me know how it goes! 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

5 Replies 5

Re: dbkextd crashes all the time on my Sierra Mac OS

Lusil
Dropboxer

Hi there @Olfdan, we'd be more than happy to help!

As a first step, could you please confirm for me if you've given an advanced reinstall a try?

Let me know of any updates!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: dbkextd crashes all the time on my Sierra Mac OS

Olfdan
Helpful | Level 5

Tried that. Impossible to trash Dropbox app. I get a message saying that there are Dropbox extensions that are in use... Please advice how to do!!

Re: dbkextd crashes all the time on my Sierra Mac OS

Lusil
Dropboxer

Thanks for your swift reply, @Olfdan - I'll do my best to help out as much as I can.

To ensure troubleshooting, could you please send me a screenshot (without any personal info) of the error message? 

Thanks again!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: dbkextd crashes all the time on my Sierra Mac OS

Olfdan
Helpful | Level 5

In Swedish I'm afraid.

 

Skärmavbild 2019-08-16 kl. 20.07.53.png

Re: dbkextd crashes all the time on my Sierra Mac OS

Lusil
Dropboxer

Thanks for the screenshot, @Olfdan

From what I understand, the error message says that you can't move "Dropbox" to the Recycling Bin because some add-ons are still in use. 

This could mean that the reinstallation of the desktop app doesn't complete successfully as the app is still running. 

For this reason, I'd recommend following these steps to uninstall the Dropbox desktop app completely and then continue with the advanced reinstallation steps

Let me know how it goes! 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?