Apps and Installations
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I have a new laptop (Windows 10), and have downloaded dropbox from the website. Dropbox appears on startup menu and i have pinned to taskbar. On attempting to open the app, File Explorer opens, not dropbox. Nor does any dropbox icon appear in the system tray. I have uninstalled and reinstalled and restarted my machine accordingly between. Plesae help.
Hey @Redche123, I'd be happy to help with this!
Just to see where we stand, I have a few questions about your current set up.
When the File Explorer opens, do you see any sync icons next to the files in the Dropbox folder? If you see them then the app should be running on your computer.
If you see these icons, but still don't see the Dropbox icon in your system tray, do you see a small upwards arrow next to the system tray? This should expand the tray and you may see the Dropbox icon there.
In this case, you can drag the icon to be visible in your tray instead.
Let me know what you find and we can go from there!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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I'm very happy to hear that @Redche123!
If there's anything else that I can help with, don't hesitate to give me a nudge here.
I hope you have a great week ahead!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi Redche,
I'm having the same problem you had, would you please explain me better how did you change this configuration on preferences on reinstall? It was before you complete the installation? Because I can't open no preferences window with dropbox only at explorer.. still quite lost here.. thank you!
Hey @GustavoFK, thanks for joining us here!
You can change this preference from the desktop app preferences without needing to reinstall the desktop app.
To access the preferences, you'll need to click the Dropbox icon in your system tray near the time and date display on your computer as shown below:
Once you click this icon, you can click the profile pic/initials icon in the top right of the small window, then choose "Preferences" from the menu. From the "General" tab, you can choose where to open your folders in, either the app or your File Explorer.
Let me know how it goes!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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