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dropbox agent stuck at 'connecting' after an upgrade

dropbox agent stuck at 'connecting' after an upgrade

artemy88
Explorer | Level 3

My DropBox agent stuck at 'connecting' after an upgrade.

Windows 10 Pro.

DropBox 119.4.1772

 

It does not allow to Sign In.

Proxy is set to 'no proxy'.

Antivirus and firewall been disabled.

windows registry was cleaned up of any old dropbox entry.

if i try to install older dropbox (v. 115) it start properly, allow me to login, but upgrad eitself in 5-10 minutes, and going back to 'connecting'.

sometime it shows error 'no internet connectivity'.

18 Replies 18

Re: dropbox agent stuck at 'connecting' after an upgrade

Walter
Dropboxer
Hi @artemy88, welcome to the Community and sorry to hear you're having issues with this. 

Since you've already done some troubleshooting on this one, can you please let me know if you've tried a clean, advanced re-install as well?

If you did and this persists, please send us a screenshot of the app's status as shown in your system tray to have a further look.

Thanks a bunch!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: dropbox agent stuck at 'connecting' after an upgrade

artemy88
Explorer | Level 3

Yes, i did advanced reinstall with no help.

Here is what i am seeing in the systray.

artemy88_0-1617280312931.png

 

Re: dropbox agent stuck at 'connecting' after an upgrade

Daphne
Dropboxer
Hey @artemy88, it looks like you're using a beta version of the desktop app, denoted xx.3.xxx.

I'd suggest downgrading to the latest stable version of the app which you can do by toggling off the "Early releases" option at the bottom of this page.

Then, you can download and install the latest version from here.

Let us know if that does the trick!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: dropbox agent stuck at 'connecting' after an upgrade

artemy88
Explorer | Level 3

this did not help.

runnign version 119.4.1772 now, but no difference.

also, i get this message upon restart.

artemy88_0-1617302330133.png

 

Re: dropbox agent stuck at 'connecting' after an upgrade

Walter
Dropboxer

Since you've already excluded any antivirus, firewall or VPN/proxy setting that might be acting up here, could you try another wifi network perhaps @artemy88?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: dropbox agent stuck at 'connecting' after an upgrade

artemy88
Explorer | Level 3

Yes, tried at home and at work on different wifi, and it still render same result...

Re: dropbox agent stuck at 'connecting' after an upgrade

Walter
Dropboxer
Thanks for the update on this @artemy88; much appreciated!

As a last step here, could you try this offline installer and let me know if it worked?

If it doesn't, let me know here and I'll reach out via email to investigate further. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: dropbox agent stuck at 'connecting' after an upgrade

artemy88
Explorer | Level 3

Same result.

 

artemy88_0-1618004964269.png

 

artemy88_1-1618004999844.png

 

Re: dropbox agent stuck at 'connecting' after an upgrade

Megan
Dropboxer
Hey @artemy88

I have sent you a ticket, so we can look into this in a better light.

Kindly check your email, and let me know if there's any issues!

Thanks!

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Who's talking

Top contributors to this post

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