dropbox app won't install in window 7

[jieun]

I have formatted the computer, and for re-installing dropbox, installer won't open and nothing happens although I have double-clicked the icon. I have all data at the dropbox file. what should i do?

[Jane]

Hey jieun, 

Thanks for getting in touch with the Dropbox Community! 

Just as a first troubleshooting step, could you temporarily disable your antivirus and re-download the latest stable version of the application from the website? If this persists, then the link to the offline installer here will probably have this resolved. 

Again, if none of the above steps help you resolve the issue, please let me know here, so that I further look into that with you.

Will be awaiting your reply, so that we work on that together!

Kind regards,

JaneA

[BrutusDog]

Tried repeatedly and doesn't work have dealt with support and they can't figure it out

[Jane]

Hey BrutusDog, 

Thanks for getting in touch on the Dropbox Community!

I’d be glad to have a look into the case and figure out a solution for you. Would you mind sending me a ticket ID to reference, so that we work on that together? 

Thank you in advance for your cooperation! 

Kind regards,

JaneA

[jieun]

i have tried the methods you mentioned prior to asking this problem

[Rich]

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jieun wrote:
i have tried the methods you mentioned prior to asking this problem

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And have you contacted Support yet? If not, do so and reply back with your ticket number.

Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

[Jane]

Hey jieun, 

Thanks for your swift reply, much appreciated! 

It's my understanding that you have already logged a ticket with the team, following some steps, and that 's why I'd like you to send it over to me, so as to avoid repeating the process again. It'll be a pleasure to take it from the point you had left off previously, I'm sure we can have this sorted. 

Will be awaiting your reply here! 

Kind regards,

JaneA