dropbox does not start sync in windows 10

[sotbi1]

My dropbox is not syncing.  In fact, the icon keeps telling me that the sync is starting but this doesn't happen.  I tried opening the program manually and all it did was open the folder.

I uninstalled, restarted, and then reinstalled.  I look in task manager and it is running, but nothing is happening. 

Can you please help me as it is frustrating and disrupts my work?

I understand that several users face this problem but when I search in the forum no definite answer has been posted or some conversations have been moved into private channels.

Thanks 

Sotirios

[Mark]

Can you try an Advanced Reinstall?

[sotbi1]

It didn't work. The app does not start sync.

[Lusil]

Sorry to hear that, @sotbi1. 

Initially, could you ensure if there are any third-party apps that could be blocking/hindering the app from running, like an antivirus? In this case, could you please try temporarily disabling your antivirus or security program or configure your firewall to work with Dropbox, and see if that does the trick?

Also, could you by any chance be connected through a work network? If you are, check with your company’s IT department, as there could be a potential update on your firewall settings which could be affecting your connection. 

I’d also recommend having a look through this Help Center article for more suggestions in case you come across something that might help resolve your concern. 

If you’re still encountering some trouble with this, please let me know and I’ll make sure to get back to you as soon as possible. 

[sotbi1]

Dear Lusil
Everything I tried didn’t work and the problem remains. I checked firewall, antivirus, workplace network issues etc...:(

[Lusil]

Sorry to hear that, @sotbi1.  

In order to have a more in-depth investigation of this, we’d have to take it to email. For this reason, I’ve contacted you at the email address associated with your Forum profile, so please check your inbox for my latest message. 

Thanks in advance!