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dropbox not working from app already installed on iphone 4s

Helpful | Level 5

I continue to use my 4s for taking photos and then use dropbox to download and share but dropbox now won't let me even sign into my account and gives the error that my email or password are wrong, which they are not. Any ideas on why or how to fix this? I can't get to these photos!

1 Accepted Solution

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Re: dropbox not working from app already installed on iphone 4s

Helpful | Level 5

The ios and app are made to work together, so updating to an app not made for this ios won't be a solution, even if I could do it. They worked together perfectly until recently so I'm going to assume that the app for these older devices has been abandoned by the developer.

For those with the same problem that may be looking for an answer to this question, I was able to use icloud to move photos from my device. I use drop box so much that I just didn't think of it first.

 

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4 Replies 4
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Re: dropbox not working from app already installed on iphone 4s

Dropboxer
Dropboxer

Hey @gowngirl, I'm sorry to hear you're having issues with this!

I suspect that this might be due to the version of the mobile app that you have installed on your device.

From my knowledge, the 4S can only update to iOS 9 which wouldn't meet the minimum requirements for the mobile app. Can you let me know which OS version your device is running?

Could you also just check to see if you have any pending updates for the mobile app?

Let me know what you find and we can go from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: dropbox not working from app already installed on iphone 4s

Helpful | Level 5

The phone is updated to ios 7.1.2. The app was loaded only a few years ago with a back dated compatible version available in the app store at that time.

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Re: dropbox not working from app already installed on iphone 4s

Dropboxer
Dropboxer

Thanks for getting back to me @gowngirl!

In this case, I'm afraid there isn't much I can suggest as your device doesn't meet the minimum requirements (iOS 11 or later).

Just as a last resort, have you previously installed a more recent version of the mobile app? If so, can you try installing a more recent version to see if that helps?

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: dropbox not working from app already installed on iphone 4s

Helpful | Level 5

The ios and app are made to work together, so updating to an app not made for this ios won't be a solution, even if I could do it. They worked together perfectly until recently so I'm going to assume that the app for these older devices has been abandoned by the developer.

For those with the same problem that may be looking for an answer to this question, I was able to use icloud to move photos from my device. I use drop box so much that I just didn't think of it first.

 

View solution in original post

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