error08v81ekk
Hello,
We have a problem with Dropbox program, can you help me? When I start program I have this error (and look attachment):
bn.BUILD_KEY: Dropbox
bn.VERSION: 122.4.4867
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: 7d5e918b-2069-42b2-8bcc-19b3c4ca9ada
pid: 15808
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Dokumentai\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Dokumentai\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\Dokumentai\\Dropbox'
real_path='C:\\Users\\Dokumentai\\Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\122.4.4867\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\122.4.4867\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\DOKUME~1\AppData\Local\Temp
TEMP: C:\Users\DOKUME~1\AppData\Local\Temp
tempdir: 'C:\\Users\\DOKUME~1\\AppData\\Local\\Temp'
real_path='C:\\Users\\Dokumentai\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\sqlite3_helpers.pyc", line 296, in execute
sqlite3.OperationalError: disk I/O error
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "dropbox\client\databases.pyc", line 324, in load_dropbox_config
File "dropbox\client\configuration\context_aware_config_dict.pyc", line 20, in __init__
File "dropbox\client\config.pyc", line 194, in __init__
File "dropbox\client\config.pyc", line 73, in create_tables
File "dropbox\sqlite3_helpers.pyc", line 301, in execute
File "dropbox\sqlite3_helpers.pyc", line 267, in _raise_better_operational_exception
File "six.pyc", line 695, in reraise
File "dropbox\sqlite3_helpers.pyc", line 296, in execute
dropbox.sqlite3_exceptions.DiskIOError
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "dropbox\sqlite3_helpers.pyc", line 296, in execute
sqlite3.OperationalError: disk I/O error
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 7692, in main_startup
File "dropbox\client\main.pyc", line 2968, in initialize
File "dropbox\client\configuration\local_configuration.pyc", line 187, in load_config
File "dropbox\client\databases.pyc", line 347, in load_dropbox_config
File "dropbox\client\configuration\context_aware_config_dict.pyc", line 20, in __init__
File "dropbox\client\config.pyc", line 194, in __init__
File "dropbox\client\config.pyc", line 73, in create_tables
File "dropbox\sqlite3_helpers.pyc", line 301, in execute
File "dropbox\sqlite3_helpers.pyc", line 267, in _raise_better_operational_exception
File "six.pyc", line 695, in reraise
File "dropbox\sqlite3_helpers.pyc", line 296, in execute
dropbox.sqlite3_exceptions.DiskIOError
From the error log that you sent, it looks like the Dropbox app is giving you an Operational disk I/O error. This means that the application can't read from your hard drive.
This is usually due to some kind of hardware issue on the computer.
So, in this case, I would actually suggest that you have your hard drive checked by a professional. You can also learn how to check your hard disk for errors here.
Let me know if you need anything else!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
