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I just purchased a new computer with Windows 10 Pro. For some reason when opening any Microsoft Office product from the dropbox folder, the file explorer locks up and doesn't respond. From my documents folder or desktop, the files open with no issue. It is only from the dropbox folder. Tried all solutions that a google search gives me but so far nothing has worked. I have attempted more solutions than I can count. Looking for help.
Solved! Go to Solution.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi, I have a user in my office experiencing the same issue. I have no problems opening the files. She has flickering video when opening Excel or Word docs from the Dropbox folder. When Dropbox is uninstalled she can open from the folder with no issues. Problem has persisted on 3 different computers, all Windows 10 Pro, and less than 1 year old. Would love some ideas.
Why not have them log a ticket with our team so we can help them directly then @summerb ?
They can submit a ticket through the following page:
https://www.dropbox.com/support
Happy Monday!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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