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garcon crash 114.4.426 Mac

Re: Seeing lots of garcon crashes in Console.

Sjøgren D.
Explorer | Level 4

I think i have the latest. On Mac it auto updates in the background right ?

I'm on 115.4.601 and the cargon crashes all the time. I still have to go to systemprefferenses  and

extensions and finer-extensions to disable/enable the Dropbox to get the sync icon back.

I have a Dropbox plus subscription.

The same exactly happen on 2 Macbooks here running 10.15.7

Re: Seeing lots of garcon crashes in Console.

Jay
Dropboxer
Hi @Sjøgren D., try contacting the support team directly for them to investigate this matter in further detail. 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Seeing lots of garcon crashes in Console.

John M.230
Explorer | Level 3

You guys merged my question into this one, so please don't forget about me!

Re: Seeing lots of garcon crashes in Console.

Jay
Dropboxer
Hi @John M.230, have you tried the advanced reinstallation steps as mentioned in my earlier post to see if they help?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Seeing lots of garcon crashes in Console.

John M.230
Explorer | Level 3

OK, just did that reinstall. I'll watch. 

Re: Seeing lots of garcon crashes in Console.

Sjøgren D.
Explorer | Level 4

Me to. Will try now and we'll see.

Re: Seeing lots of garcon crashes in Console.

John M.230
Explorer | Level 3

OK, the number of crashes is down, but I've had two in a few days. How should I share the Crash Report from Console?

Re: Seeing lots of garcon crashes in Console.

Walter
Dropboxer

Hey @Sjøgren D. & @John M.230; sorry to jump in here.

I just wanted to mention that a newer version of our desktop app came out yesterday. 

Can you see if updating to that helped improve matters?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Seeing lots of garcon crashes in Console.

John M.230
Explorer | Level 3

Version number, please, @Walter.

Re: Seeing lots of garcon crashes in Console.

John M.230
Explorer | Level 3

OK, another crash last night. Anybody interested?

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    John M.230 Explorer | Level 3
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    Lusil Dropboxer
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    Sjøgren D. Explorer | Level 4
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