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having trouble linking professional account with SSO sign in desktop mac

having trouble linking professional account with SSO sign in desktop mac

reed2
Explorer | Level 3

Hi, I have two accounts, personal and professional, and they are linked fine on drobox.com.  All my devices can see and switch between accounts except my laptop, which is running macOS 10.14.6.  The desktop app has worked seamlessly with my personal account for a long time.  I can pull up Preferences:Account on the desktop app and click the tab name for my professional account.  When I click the Link <professional> Dropbox... the dialog that comes up only has options for Google, Apple and email / password sign in, not SSO.  My correct email credentials show up but no password works becuase my company uses an SSO.  This process worked on all other devices fine, so I must be missing something, can someone provide any help?  thanks!

 

3 Replies 3

Re: having trouble linking professional account with SSO sign in desktop mac

Lusil
Dropboxer

Hey @reed2, thanks for checking in. 

 

Could you let me know if: 

  • You're running the latest stable version of the desktop app (105.4.651)? 
  • You get the option to click on a "Get your link code" button?
  • Your admin has set a limit to the number of devices that you can link?

Let me know what you find, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: having trouble linking professional account with SSO sign in desktop mac

reed2
Explorer | Level 3

Hi Lusil-

 

Thanks for the quick reply.  I'm using dropbox v105.4.651; I don't see the "get link" option, I've asked my admin if there is a limit set.  Untitled.png

Re: having trouble linking professional account with SSO sign in desktop mac

Lusil
Dropboxer

Thanks for your swift reply, @reed2

 

Once you find out more info from your admin, could you also let me know if you've tried restarting your computer?

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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