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help

c_c
New member | Level 2

morning,
i'm probably wrong here. but i'm unable to get contact to dropbox support so i'm hoping anybody out there can help.

i've been using dropbox approximately over the past 20 years. its always been free and to my knowledge without restrictions besides the size.

how ever, recently i upgraded a PC to an SSD HD. this pc had always been connected to dropbox. after the HD upgrade (copy, so same system, same installation, user, applications, even hardware) the dropbox app would not allow me to login again, claiming that a maximum of 3 connections were allowed.

im quite upset about this and expect this to be an error.

is it an error?
or ist this rather how dropbox handles their first day users who had earned a lot of other uses for them?

many thanks for any answer.
cheers
c_c

2 Replies 2

Re: help

behzod
Super User

Hi,

Basic users have a three device limit as of March 2019. If you reached linked device limit then here are the steps to unlink some of your devices. 

  1. Sign in to dropbox.com.
  2. Click your avatar (profile picture or initials) in the upper right corner.
  3. Click Settings.
  4. Click the Security tab.
  5. Your linked devices are listed under Devices.

 

Re: help

c_c
New member | Level 2

hi behzod, 

 

many thanks for your fast response ...

 

pitty - so obvisiouly user treatment and not an error.

will act accordingly.

 

thanks

c_c

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