Integrations
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Hello,
I have set up a the iOS 11 Files app with Dropbox integration.
Initially all the files from Dropbox appear correctly.
The problem appears whenever the Dropbox contents get updated outside of iOS, so for example if I upload new files from Dropbox.com .
The shown files in the iOS 11 Files app do not get updated with the newly created file unless I force quit the iOS 11 Files app and re-open it or sometimes moving across files and folders in the iOS 11 Files app somehow "triggers" an update. Even keeping the iOS 11 Files App open for more than 10 minutes in the folder where new files were uploaded using Dropbox.com no update happend.
Expectation: Whenever there is a new file in the Dropbox it should appear within seconds also in the iOS 11 Files App.
Please suggest.
Kind regards and thanks
Julian
Have you tried deleting the Dropbox mobile app and then reinstalling it from the iTunes store?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi Julian, note that there are some differences between Dropbox sync on a mobile device and desktop. On a mobile device, the files are not locally stored unless you make them available offline. But if your mobile device is connected to the internet, you will be able to browse, view, and download any file. I think if you upload a file from your iOS device, it is triggered immediately, however if something is changed on the server side it is not immediately reflected on the device. But if you click on those files, it will immediately start downloading. If a file doesn't appear, you may browse a different folder or go to a high level folder, and return back to trigger the changes. For more information available here https://www.dropbox.com/help/mobile/ios-files-app
I understand, it is inconvenient, sorry for that. What happens if you select another service/folder (say, iCloud) on the left pane of your Files app, and then select Dropbox again?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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but for me it was working smooth on my iPad Pro when it was running on ios 10 however as I have updated to ios 11.3 whenever now I am opening the app it only loads a blank screen on the start up and crashes after a while automatically. How do I fix it?
Have you tried deleting the Dropbox mobile app and then reinstalling it from the iTunes store?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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Hi there!
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