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iOS 11 Files App does not update Dropbox files (new file won't appear)

iOS 11 Files App does not update Dropbox files (new file won't appear)

Julian11
New member | Level 2

Hello,

 

I have set up a the iOS 11 Files app with Dropbox integration.

 

Initially all the files from Dropbox appear correctly.

The problem appears whenever the Dropbox contents get updated outside of iOS, so for example if I upload new files from Dropbox.com . 

The shown files in the iOS 11 Files app do not get updated with the newly created file unless I force quit the iOS 11 Files app and re-open it or sometimes moving across files and folders in the iOS 11 Files app somehow "triggers" an update. Even keeping the iOS 11 Files App open for more than 10 minutes in the folder where new files were uploaded using Dropbox.com no update happend.

 

Expectation: Whenever there is a new file in the Dropbox it should appear within seconds also in the iOS 11 Files App. 

 

Please suggest.

 

Kind regards and thanks

 

Julian

1 Accepted Solution

Accepted Solutions

Re: iOS 11 Files App does not update Dropbox files (new file won't appear)

Jay
Dropboxer

Have you tried deleting the Dropbox mobile app and then reinstalling it from the iTunes store?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

6 Replies 6

Re: iOS 11 Files App does not update Dropbox files (new file won't appear)

Elixir
Super User

Hi Julian, note that there are some differences between Dropbox sync on a mobile device and desktop. On a mobile device, the files are not locally stored unless you make them available offline. But if your mobile device is connected to the internet, you will be able to browse, view, and download any file. I think if you upload a file from your iOS device, it is triggered immediately, however if something is changed on the server side it is not immediately reflected on the device. But if you click on those files, it will immediately start downloading. If a file doesn't appear, you may browse a different folder or go to a high level folder, and return back to trigger the changes. For more information available here https://www.dropbox.com/help/mobile/ios-files-app

Re: iOS 11 Files App does not update Dropbox files (new file won't appear)

Julian11
New member | Level 2
Hello,
Thanks for your message.

Unfortunately this doesn’t help me. I cannot click anything because I don’t see the new files. I am not talking about offline work but online.

Let’s put it simple:
I’m in the iOS 11 Files app inside my Dropbox Root Directory. I leave the the app opened with internet connection.

On my desktop I upload a file to the Dropbox root directory. This new file will never appear automatically on the iPad unless I force quit the app or restart the iPad.

Even moving across directories does not help nor should it be necessary in m opinion - what if there are no other directories and I use only the root directory?

Please suggest.

Kind regards and thanks

Re: iOS 11 Files App does not update Dropbox files (new file won't appear)

Elixir
Super User

I understand, it is inconvenient, sorry for that. What happens if you select another service/folder (say, iCloud) on the left pane of your Files app, and then select Dropbox again?

Re: iOS 11 Files App does not update Dropbox files (new file won't appear)

Jay
Dropboxer
We can’t really comment on how the iOS Files app works, other than it links to your Dropbox account.
 
Whenever a file is created in your Dropbox account, even the Dropbox mobile app sometimes needs to be refreshed to see the file. 
 
I would assume that the iOS Files app needs to do the same thing, and there isn’t anything we can do to change that for obvious reasons. 

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: iOS 11 Files App does not update Dropbox files (new file won't appear)

MilesSmith
Explorer | Level 3

but for me it was working smooth on my iPad Pro when it was running on ios 10 however as I have updated to ios 11.3 whenever now I am opening the app it only loads a blank screen on the start up and crashes after a while automatically. How do I fix it?

 

Re: iOS 11 Files App does not update Dropbox files (new file won't appear)

Jay
Dropboxer

Have you tried deleting the Dropbox mobile app and then reinstalling it from the iTunes store?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Top contributors to this post

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    Jay Dropboxer
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    MilesSmith Explorer | Level 3
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    Elixir Super User
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    Julian11 New member | Level 2
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