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iOS 11 PDF Export to Dropbox changing names

iOS 11 PDF Export to Dropbox changing names

Not applicable

When attempting to export a file from iOS 11 devices, the original file name is changes to "file" followed my the month, day, hour, minute & second, then the extension ",pdf".  Have attempted from multiple devices and other methods but the file name always ends up with the same format.  Need the original name maintained during the exporting operation.

1 Accepted Solution

Accepted Solutions

Re: Attachment file changing name upon saving in IOS11

Jane
Dropboxer
Hey  this was an issue on a previous version of the application, which has now been fully resolved. If you're still experiencing the same behavior, please make sure that you've downloaded 11.0.3 on your iOS device & you're running the Dropbox version 68.2.
 
I'll be awaiting your update on the progress here & we'll take it from there! 

 

 

[This thread is now closed. If you have a similar or new question, you can ask here.]

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

6 Replies 6

Re: iOS 11 PDF Export to Dropbox changing names

Maple
Dropboxer
Hi geacreations,

Can you tell me the steps you are taking to export the file? There's a few different flows for exporting.

------------------------------
iOS Engineer @ Dropbox

Re: iOS 11 PDF Export to Dropbox changing names

Not applicable
Just discovered Save to DropBox was the root of my problem. If I select Save to Files then select a DropBox folder as the destination then the original file name is maintained. Removed Save to DropBox as one of the choices and always go to DropBox via Save to Files, it works for me. It was just logical to use the Save to DropBox selection. Now that I removed the option, my problem is solved.

Re: iOS 11 PDF Export to Dropbox changing names

Not applicable

Spoke too soon.  The above option only works on my iPhone.  When I attempt it on my iPad Pro the Dropbox destination via Save to Files is grayed out.  I have Pass Code lock turned off on both devices.

Re: iOS 11 PDF Export to Dropbox changing names

MsDClark
Explorer | Level 4

Please note that the individual that started this thread marked it as solved yet replied later that it wasn't solved yet did not unmark it.

 

I am having this same issue with pdf attachments changing filename.  Furthermore, when I use Save to Files I cannot get to the lower hierarchy folders within my folder structure to actually save it where I need to.  So I really need the Save to Dropbox feature to work.

 

Here are the steps I am taking:

In ios Mail, accessing my company Exchange server mailbox, I click on a file attachment to an email to open it on my iPhone

Then I click on the share/Save to icon in the bottome left-hand corner of the attached document

I click on Save to Dropbox button

The file name is now changed from what it was named as attached to my email reading File Oct 04, 11 52 39.pdf

 

Now I have to take the steps to change the file name each time, which I did not have to do previously.

 

If I choose the new "Save to Files" button, I cannot work my way down through the Dropbox folder hierarchy to get to the actual folder where I want to save this file.  It only goes to the 4th level and I save to a 5th level folder within Dropbox. So this is not a solution for me.  However, the name of the file does not change if using this process.

Attachment file changing name upon saving in IOS11

MsDClark
Explorer | Level 4

Please note this same thread was started below by another user that marked it as solved. The user replied later that it wasn't solved yet did not unmark it.

 

I am having their same issue with pdf attachments changing filename when I am attempting to save the file to Dropbox.  Furthermore, if I attempt to use Save to Files I cannot get to the lower hierarchy folders within my folder structure to actually save it where I need to.  So I really need the Save to Dropbox feature to work.

 

Here are the steps I am taking:

In ios Mail, accessing my company Exchange server mailbox, I click on a file attachment to an email to open it on my iPhone

Then I click on the share/Save to icon in the bottom left-hand corner of the attached document

I click on Save to Dropbox button

The file name is now changed from what it was named as attached to my email reading File Oct 04, 11 52 39.pdf

Now I have to take the steps to change the file name each time, which I did not have to do previously.

 

If I choose the new "Save to Files" button, I cannot work my way down through the Dropbox folder hierarchy to get to the actual folder where I want to save this file.  It only goes to the 4th level and I save to a 5th level folder within Dropbox. So this is not a solution for me.  However, the name of the file does not change if using this process.

Re: Attachment file changing name upon saving in IOS11

Jane
Dropboxer
Hey  this was an issue on a previous version of the application, which has now been fully resolved. If you're still experiencing the same behavior, please make sure that you've downloaded 11.0.3 on your iOS device & you're running the Dropbox version 68.2.
 
I'll be awaiting your update on the progress here & we'll take it from there! 

 

 

[This thread is now closed. If you have a similar or new question, you can ask here.]

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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    Jane Dropboxer
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    MsDClark Explorer | Level 4
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    anonymous Not applicable
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