iOS Files App Favorites Folder Disappear

[FrankieT]

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files app, when I reopen it, the folder disappears from the favorites list.  

[chinarut]

wow - I read through 7 pages of comments and it's amazing this issue has been around for years.  It hasn't even been a week with my iPad Pro and discovered this issue- I agree it is quite reproducible and visible enough to new users, it should be fixed from a PR perspective if anything!

It sounds like at one point, OneDrive had the issue and it sounds like from posts here in this thread, the issue has been fixed by Microsoft in a timely manner.   I think we are all frustrated Dropbox has not done the same.

To the powers to be at Dropbox, why not provide an status update or at the very least, help us understand why fixing this bug is not a priority or why it is so challenging to fix in a timely manner?  I think people would be less upset.

Given how happy many of us have been with Dropbox all these years esp with the cross-platform support, we'd love to stay.   You're clearly testing our patience.  I surely hope I don't end of up waiting another few years!

@Guillaume DXB  if you do hear of a cross-platform solution between iOS, Android, macOS, Windows, and Linux, I think many of us are eager to try it.

[Josselin]

Given the lack of reactivity of Dropbox on this one... I'm thinking to switch as well. Leaning towards Kdrive, which at least works on Mac, Windows & iOS. Not sure about the others.

[vibrans]

I have been having the same issue for years. How is it possible that dropbox has been unable to provide us at least with an explanation? Let alone a solution. Does anyone have a workaround such as folder shortcuts to Dropbox-folders on the homescreen? 

[webminx]

Maybe instead on voicing this issue on their business forum. We should create a public page and make the issue more known?

[Daphne]

Hey everyone, thanks for joining us here!

As Lusil has mentioned previously, our team is already aware of the issue described here and are currently looking into this. We'll be sure to keep you all updated here with any news we have on this.

Thanks!

[CaptSpalding]

I tweeted at Dropbox this morning, and got faux concern and no response. 

[0umar]

This situation is just insane. If we want Dropbox to do or at least communicate about this issue, we have to contact youtubers and spread the word.

[0umar]

By the way, I guess there are still a lot of people who work at dropbox and who have an iphone or ipad. They don't mind having their own buggy software on their devices. lol

[CaptSpalding]

I have already raised the issue to a YouTuber named HotShot Tek, to see if he wants to do an episode on it. He does videos on iPad Pro pretty regularly. 

[Michael E.32]

Thanks CaptSpalding. Some sort of public pressure is the only that will work, if at all. We’ve been getting platitudes like the recent one from Daphne for over a year just on this thread.