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iOS app opens to blank screen

Explorer | Level 4

Every time I open the Dropbox app it just goes to a blank screen so I can’t access any of my files. The only way I can fix it is to restart my phone which takes a lot of time as it seems to only work once or twice in between each restart. I’m using an iPhone 7 with all updates applied and have updated the app on every release.

1 Accepted Solution

Accepted Solutions
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Re: iOS app opens to blank screen

Dropboxer
Dropboxer
Hey @mario f.2, it's Jane this time; sorry to hear about any frustration caused. 
 
If it’s not too much to ask, could you try the following steps once to see if these do the trick this time?
 
  1.  Uninstall the Dropbox App
  2.  Sign out from iTunes
  3.  Restart your device
  4.  Sign into the iTunes
  5.  Download and Install Dropbox
  6.  Try to sign into your Dropbox account
Please give me a nudge with the results when you get a chance to get going with that. Thanks! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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View solution in original post

31 Replies 31
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Re: iOS app opens to blank screen

Dropboxer
Dropboxer

Thanks for posting about this @KylieC. Welcome to our Community! 

Please reinstall the Dropbox mobile app and let me know if the issue persists. 

If it does, a screenshot of the blank screen, will help me suggest the next steps. 

Thanks. 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Re: iOS app opens to blank screen

Helpful | Level 6
I’m having the same issue. iPhone 6S plus with iOS 13.2.3. Opens to Dropbox logo then goes to blank white screen. Tried reinstalling Dropbox app 2 weeks ago which fixed the problem, but now it’s happening again.
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Re: iOS app opens to blank screen

Explorer | Level 4
Hi Fiona, I’ve got support working on the issue. Reinstalling works for a couple of days then it starts happening again. Have sent them a screencast showing it happening.
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Re: iOS app opens to blank screen

Dropboxer
Dropboxer

Thank you for the letting me know @KylieC!

@Andrew F.14 Seems like you are facing the same problem. I created a ticket for you, so our team can work on your issue as well. Please respond there and I will have your case escalated to be fixed. 

Let me know if you received my email. It would be also helpful to know the version of Dropbox giving you this problem. Please respond back to this thread with this info. 

Thank you! 

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Re: iOS app opens to blank screen

Helpful | Level 6
Thanks Fiona I appreciate you getting back to me. I’ve deleted and re-loaded the dropbox app version 168.2 again today and its still opening with the dropbox logo and then going to a white blank screen again.
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Re: iOS app opens to blank screen

Dropboxer
Dropboxer

Thanks for the heads up in this thread @Andrew F.14

Could you add a screenshot of how things look for other users that might be reading this thread please? 

We are already working on your issue with the team. We will get back to you in the same email chain I have created. 

Thank you! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Re: iOS app opens to blank screen

Helpful | Level 6
Still happening, any help greatly appreciated! Now on the latest iOS 13.3. How can I upload some screenshots as requested? The first blue screen with the logo lasts for a second and then changes to the blank white screen and stays like that.
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Re: iOS app opens to blank screen

Dropboxer
Dropboxer

This is how you can upload screenshots in the Community. 
Screenshot 2019-10-26 at 3.38.32 AM - Display 2 (edited-Pixlr) (edited-Pixlr).png

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: iOS app opens to blank screen

Helpful | Level 5

Same here. iPad pro. iOS and Dropbox updated. Very frustrating. Has been happening for a few weeks by now. Screenshot attached.73DFD61D-D0D2-45A7-8080-C02342489571.png

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