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Re: iOS app opens to blank screen

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iOS app opens to blank screen

KylieC
Explorer | Level 4
‎11-25-2019 01:54 PM
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Every time I open the Dropbox app it just goes to a blank screen so I can’t access any of my files. The only way I can fix it is to restart my phone which takes a lot of time as it seems to only work once or twice in between each restart. I’m using an iPhone 7 with all updates applied and have updated the app on every release.

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30 Replies 30

KylieC
Explorer | Level 4
‎02-17-2020 05:44 PM
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Hey everyone, I started this thread and at the same time had a support request logged. Through the support case I have provided videos of this happening on my phone so they’ve told me they acknowledge this is a problem and are working on a fix. Perhaps this hasn’t been communicated with the staff replying in this forum??
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