After a recent update, I can't scan documents with flash ON anymore. Basically, the button/icon is missing. Like it pops up at the bottom right for a split second then goes away and no way to show again. How can I get the flash back?
Hi @zunichi; welcome to our Community!
I'll be glad to look into this for you; I'll just need some information first.
What's the exact OS version you're using on your iPhone? I'm asking since 13.4 was just out a few days ago. If you're not on this version, can you check for any pending OS updates on your iPhone, apply them and then try to scan a document anew?
If you're already on the most recent version of your iPhone's OS, I'd suggest re-installing our mobile app as it might do the trick for you.
In any case, please keep me posted!
Thanks for the update @zunichi!
May I reach out to the email address that's linked to your profile here so we can have a further look into this internally?
Actually, I see what the problem is...when you activate the scanner for about 1/2 of a second in the bottom right you see an icon for the flash and it has a box with a cross through it and then it disappears. If you tap it very quickly before it disappears you can enable the flash. However, once it disappears there is no way to reinvoke it. This is a terrible UI desing flaw/bug.
I deleted and reinstalled the app and it had no effect.
Hey everyone, thanks for your ongoing nudges on this.
I just wanted to check back with you and see if you're still having trouble with this?
Let us know what the current status of this is and we'll make sure to get back to you as soon as possible. Thanks!
Glad to hear that, @zunichi!
If anything else comes up, just give us a shout. In the meantime, I hope you have a lovely day ahead!
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