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iPhone app and storage “full”

Explorer | Level 3

We replaced an iPhone 6 with an iPhone 7.  The restore to the 7 loaded all the pics from the 6.  Now the Dropbox app wants to re-upload all those pics.  Another user on this forum told me that this is unavoidable- which I suspect is true.  My problem is that my Dropbox available space went to zero, and I still have 1500 pics to upload.  So, I used my computer to move the first set of pics completely off of Dropbox. But, the iPhone app still says that my storage is full. I tried killing the app and restarting it - didn’t help.  I tried clearing cache- didn’t help.  I tried “permanently deleting” the pics via the web - didn’t help.  

Not sure what else to do to convince the iPhone app that there actually is space available.?

 

 Thanks 

1 Accepted Solution

Accepted Solutions

Re: iPhone app and storage “full”

Dropboxer
Dropboxer
Hey there @ronsfsd,
 
Could you please check the account you are signed into on the 2 devices? 
 
Let me know if the email addresses are the same or not. As the Mobile app is essentially a reflection of the web then once you removed the files from your account it should have reflected on your mobile. 
 
It might also be worth checking the sync status of your desktop app and whether it is running, and seeing if you still see the removed files on the web and check the space on the account from the web.
 
Looking forward to hearing from you - Cheers!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

3 Replies 3

Re: iPhone app and storage “full”

Dropboxer
Dropboxer
Hey there @ronsfsd,
 
Could you please check the account you are signed into on the 2 devices? 
 
Let me know if the email addresses are the same or not. As the Mobile app is essentially a reflection of the web then once you removed the files from your account it should have reflected on your mobile. 
 
It might also be worth checking the sync status of your desktop app and whether it is running, and seeing if you still see the removed files on the web and check the space on the account from the web.
 
Looking forward to hearing from you - Cheers!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: iPhone app and storage “full”

Explorer | Level 3

Thanks Daphne

You nailed it.  I didn't think to even look at the account my wife's phone is using.  Turns out she is using an account I completely forgot she has.

R

Highlighted

Re: iPhone app and storage “full”

Dropboxer
Dropboxer
 
I’m glad to hear that! 
 
Hope you have a great weekend ahead - Thanks!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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