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iPhone app not opening any file type

iPhone app not opening any file type

andystuart_
Helpful | Level 6
The Dropbox app on my iPhone X iOS 12.1.2 wont open any file type. All files sync fine from desktop and show up on the mobile app with a thumbnail image preview, but when tapped to open the loading graphic just keeps spinning. Could have coincided with iOS update.
1 Accepted Solution

Accepted Solutions

Re: Can’t open files in iPhone app

benjavalero
Helpful | Level 5
Upgrading to iOS 12.1.3 seems to fix the issue!

View solution in original post

34 Replies 34

Re: iPhone app not opening any file type

Mark
Super User II

Are you connected to the internet while trying to open then @andystuart_?


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


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Re: iPhone app not opening any file type

andystuart_
Helpful | Level 6
Thanks! Yes I’m on wifi

Re: iPhone app not opening any file type

Sue422
Helpful | Level 5
I have same problem today

Re: iPhone app not opening any file type

Iandtalbot
New member | Level 2
I have the same problem also.

Re: iPhone app not opening any file type

Mark
Super User II

As a few of you are having it can I please ask you log a ticket at www.dropbox.com/support and link back to this thread? 

Once logged you can track at http://dropbox.zendesk.com


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: iPhone app not opening any file type

Gasdoc
New member | Level 2

I'm having the same problem too

Re: iPhone app not opening any file type

andystuart_
Helpful | Level 6
The issue seems to be resolved after a week or so. Not sure why, don’t think anything had been updated.

Re: iPhone app not opening any file type

Iandtalbot
New member | Level 2

I've still got the issue - spinning wheel when opening a file.

Re: iPhone app not opening any file type

Ovi A.1
Helpful | Level 5
Iandtalbot,

Try uninstalling then reinstalling the app.
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    Es3 New member | Level 2
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    Walter Dropboxer
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