cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iPhone app not opening any file type

iPhone app not opening any file type

andystuart_
Helpful | Level 6
Go to solution
The Dropbox app on my iPhone X iOS 12.1.2 wont open any file type. All files sync fine from desktop and show up on the mobile app with a thumbnail image preview, but when tapped to open the loading graphic just keeps spinning. Could have coincided with iOS update.
34 Replies 34

Gasdoc
New member | Level 2
Go to solution
I did the update and it seems to have sorted things out. Hopefully this was the fix that was needed.

benjavalero
Helpful | Level 5
Go to solution
Upgrading to iOS 12.1.3 seems to fix the issue!

qwertz75
Explorer | Level 4
Go to solution
I’m on iOS 12.1.3 and I still have the issue.

I also tried to reset the network settings, didn’t work either...

StephenG273
New member | Level 2
Go to solution
I’m having the same problem. I’ve restarted my phone, I’ve reinstalled the app and it makes no difference.

StephenG273
New member | Level 2
Go to solution
I did that and still have the same issue

jkaizer
New member | Level 2
Go to solution

I fixed mine by going Settings>Dropbox... then enable Background App Refresh.

draelectricals
New member | Level 2
Go to solution

Mine hasnt worked for ages but using the suggestion from Jkaizer it now works. In settings go to General > background app refresh and turn on for drop box; now all files open instantly - before this nothing was opening. Thanks guys, great help

Richard

  engineer

Einar
New member | Level 2
Go to solution

Was having the exact same issue. This fixed it! Thanks!

phzr
New member | Level 2
Go to solution
This problem was driving me crazy, but this fixed it. Thanx!!!

Rexo
New member | Level 2
Go to solution
That works, thanks!
Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Es3 New member | Level 2
  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?