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ipad dropbox/adobe "open with" missing

ipad dropbox/adobe "open with" missing

applepencil
New member | Level 2

After updating my dropbox to version 158.2 on my ipad, the Open With option in a pdf now only had the option of "Add Text or Signature" and does not have the Open PDF in Adobe Reader anymore for annotations.  Please advise.  Thanks.

29 Replies 29

Re: ipad dropbox/adobe "open with" missing

Daphne
Dropboxer

Hey there @applepencil,

Could you just let me know if you also have the most up to date version of the Adobe Reader app installed on your device too?

Also, do you see this occur for all of your .pdf files or only certain ones? Can you still export the file to the Adobe Reader app?

Let me know what you find and we'll go from there - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: ipad dropbox/adobe "open with" missing

applepencil
New member | Level 2

I deleted and reinstalled Adobe Reader (version 19.09.01 (20190910.095038).  This occurs to all the pdf files.  When I open a pdf in Dropbox, on the bottom right of the screen, when I click on the "I" icon next to the magnifying search icon, it only says Open With...Add Text of Signature.  Under Export, I can only copy to Acrobat but this is not synced with Dropbox.  Under More, I only have 2 Options: Sve to Files, Save to Dropbox.  

Thank you!

Re: ipad dropbox/adobe "open with" missing

Daphne
Dropboxer

Hey @applepencil, thanks for the additional info!

So that we can look into this a bit closer, I've reached out to the email associated with your Community profile. Please just check your inbox when you have a moment and we can continue from there.

Thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: ipad dropbox/adobe "open with" missing

jm18167
New member | Level 2

Hello!

I'm having exactly the same problem in my Ipad, have you found a solution for this isue?

Thanks!

Re: ipad dropbox/adobe "open with" missing

Daphne
Dropboxer

Hey there @jm18167,

Can you just let me know if you have the most up to date version of both the Dropbox app and the Adobe app on your device? Which versions do you have installed?

Also, are you able to export the files to the app for editing?

Finally, please let me know which OS version your device is running.

Let me know what you find - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: ipad dropbox/adobe "open with" missing

jm18167
New member | Level 2

Dropbox: Version 18.2

Adobe: Version 19.09.01

OS: 12.4.1

In Dropbox, i can't see the "open in adobe" button anymore. Before that, I was able to see the button, but I was receiving an eror mesage in Adobe.

I hope this helps, thanks!

Re: ipad dropbox/adobe "open with" missing

Daphne
Dropboxer

Thanks for the info @jm18167!

From what you mentioned, the version of the app that you have seems to be very old indeed! Can you just try reinstalling the app on your device and let me know if you still get the same error afterwards?

Also, can you let me know what kind of error you were receiving in Adobe? Did you try exporting one of your .pdf files into the Adobe app?

Let me know how it goes - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: ipad dropbox/adobe "open with" missing

jm18167
New member | Level 2

I'm very sorry, I don't know what I wrote before! My current version of Dropbox is: 158.2.

I update them almost daily because Dropbox and Adobe are a very importnat part of my workflow.

Thanks gain, and sorry for the mistake.

Re: ipad dropbox/adobe "open with" missing

Daphne
Dropboxer

I see, no problem @jm18167!

To have a closer look at this, I've now reached out to your email address associated with your profile. Please just check your inbox when you have a moment and we'll go from there.

Thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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