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ipad stopped working after last update

ipad stopped working after last update

Trevor147
Explorer | Level 3

Hi, my Ipad has stopped loading the Dropbox app since the update 5 days ago. I deleted the app and upon trying to reload it says the Ipad is no longer supported. Can anyone help please?

1 Accepted Solution

Accepted Solutions

Re: ipad stopped working after last update

Jay
Dropboxer
As @Rich mentioned, your version of iOS is too old for the app to run. 

Even if it was still installed, it wouldn't allow you to login to the site as the app version would be too old. 

I'm sorry I can't be more helpful on this matter.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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9 Replies 9

Re: ipad stopped working after last update

Jay
Dropboxer
Hi @Trevor147, thanks for joining the Community!

Could you let me know the iOS version you're running on your iPad?

The Dropbox mobile app requires iOS 12.1 in order to be able to install and run on the device.

Keep me updated with any details!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: ipad stopped working after last update

Trevor147
Explorer | Level 3

Hi Jay,

Everything as fine until 5 days ago. The version is 9.3.5 (13G36).

i thought I would delete the App, and reinstall it. It deleted 

fine, but when I try to reinstall it says this Ipad isn't supported. 

Thank you for the help,

Trevor. 

 

Re: ipad stopped working after last update

Rich
Super User II

@Trevor147 wrote:

The version is 9.3.5 (13G36).


Your iOS version is no longer supported by the Dropbox app. You need to be on iOS 12.1 or higher in order to install and use Dropbox. Unfortunately, since you removed the app from your iPad, you won't be able to reinstall it without updating to a newer iOS version, if your iPad is capable of it.

Re: ipad stopped working after last update

Jay
Dropboxer
As @Rich mentioned, your version of iOS is too old for the app to run. 

Even if it was still installed, it wouldn't allow you to login to the site as the app version would be too old. 

I'm sorry I can't be more helpful on this matter.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: ipad stopped working after last update

Trevor147
Explorer | Level 3

Hi Rich, Thank you, it looks like I need to buy a new tablet. I appreciate the help and the reply to my question, thank you. 

Re: ipad stopped working after last update

Trevor147
Explorer | Level 3

Thanks Jay, I appreciate the help. 

Re: ipad stopped working with dropbox

Trevor147
Explorer | Level 3

That was my feeling to.  Nothing I can do but throw away a perfectly good Ipad and purchase another. 

Re: ipad stopped working after last update

jongas
New member | Level 2

I have 2 months of music now stuck in Audioshare and have to throw away a perfectly good ipad?

Re: ipad stopped working after last update

Crosstronic
New member | Level 2

I have the exact same problem.  The app wouldn't work.  I Googled a solution, which was "uninstall," but now I have learned that the newest version of the program no longer supports IOS 9.3.5.  I keep all my lyrics and chord changes on the iPad up on stage with me, and I have a gig tomorrow night.  I guess my only choice is to buy a new iPad and then try and sync it with my computer.

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    Crosstronic New member | Level 2
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    jongas New member | Level 2
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    Trevor147 Explorer | Level 3
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