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iphone email attachment

mfed New member | Level 2
New member | Level 2

Recently tried attaching a file to an email on an iphone 6 via the add attachmnet button. This takes you to locations>dropbox>then select the file. Once selecting the file, it spins saying waiting to download. Is anyone else having this same issue?

1 Accepted Solution

Accepted Solutions

Re: iphone email attachment

Dropboxer
Dropboxer
Hey @Jerow23

It seems that our specialist replied to your ticket yesterday. From what I’ve read, the issue has been addressed, and it’s recommended that you update to the latest version of our app, 84.2, and get the latest iOS update, 11.2.6. 

Cheers! 



Sanchez
Moderator @ Dropbox
https://dropbox.com/support


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15 Replies 15

Re: iphone email attachment

Jerow23
Explorer | Level 4
I have the same issue here, even the document i want to attached below 100kb, it still said downloading forever

Re: iphone email attachment

Dropboxer
Dropboxer

Hi guys,

 

Thanks for reaching out about this. Welcome to the community.

 

Can you please ensure you have the latest version of the Dropbox mobile app installed? Also, does this happen with all the files or specific ones?

 

Any detail would help!

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Re: iphone email attachment

Jerow23
Explorer | Level 4

Hi Vernon, 

 

Curently im using dropbox version 80.2 and IOS version 11.2.2 on iphone X

 

I've tried several files from less than 100kb until 5MB per files, and it appears the same, downloading forever.

Re: iphone email attachment

Anastasios
Collaborator | Level 9

Hi 

 

Have your tried  uninstalling your Dropbox app, reinstalling it and signing into Dropbox again.

 

The Dropbox engineers continually update the app so a fresh version or just reinstall might solve your problem.

 

Regards

Re: iphone email attachment

Jerow23
Explorer | Level 4
Not yet, I'll try tonight and let you know the update.

Re: iphone email attachment

Dropboxer
Dropboxer

Hi again,

 

If re-installing the mobile app, as @Anastasios suggested, doesn't fix the issue, please go ahead and reach out to our teamletting them know about this.

 

When you do so, feel free to send us here the ticket ID so we can locate the case and follow up.

 

Thanks in advance!

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Re: iphone email attachment

Jerow23
Explorer | Level 4
Hi all, i’ve tried reinstalling the app and still, same problem happens.

I did send an email to dropbox team with this number #7494142

Need your help to locate and followed up.

Thank you

Re: iphone email attachment

Jerow23
Explorer | Level 4
The same things happen to my wife iphone, she was using the same iohone as me, with the same ios version and dropbox app version

Re: iphone email attachment

mfed New member | Level 2
New member | Level 2

I had tried to reinstall the app. I also tried on a different iPhone. Same results. 

 

It it looks like there was an update out out this morning that does solve the issue. 


@mfed wrote:

Recently tried attaching a file to an email on an iphone 6 via the add attachmnet button. This takes you to locations>dropbox>then select the file. Once selecting the file, it spins saying waiting to download. Is anyone else having this same issue?


 

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