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is dropbox down? keep getting error 500 on login load on all browsers.

is dropbox down? keep getting error 500 on login load on all browsers.

whitneyclever
Explorer | Level 3

Error 500 showing when going to login page or simply dropbox.com and when I go to dropins the page is literally glitching and reloading/flashing very fast.

7 Replies 7

Re: is dropbox down? keep getting error 500 on login load on all browsers.

Daphne
Dropboxer

Hello there @whitneyclever, welcome to the Dropbox Community!

We don't seem to be having an issue on our side, so let's rule out any browser related issues that you might be having. Can you please try the following:

  • Try using another web browser
  • Try using an incognito/private browser
  • Clear the web browser's cache

Let me know if this helps - thanks! 


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: is dropbox down? keep getting error 500 on login load on all browsers.

whitneyclever
Explorer | Level 3

I have tried using different broswers and a different computer as well as my phone and I tried clearing the cache but none of those worked. I just tried the incognito and the unfortunately did not work either! This is what it loads everytime.Screen Shot 2019-09-27 at 3.33.47 PM.png

Re: is dropbox down? keep getting error 500 on login load on all browsers.

Daphne
Dropboxer

Hey @whitneyclever, thanks for the screenshot!

Were you able to try clearing the browser cache at all on your preferred browser? 

Could you please try accessing the Login page directly or the Files page and let me know if you are still getting the same error?

Keep me posted - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: is dropbox down? keep getting error 500 on login load on all browsers.

whitneyclever
Explorer | Level 3

Yes I have cleared my cache a few times and both links you attached gave me the same error immediately on load.

Re: is dropbox down? keep getting error 500 on login load on all browsers.

Daphne
Dropboxer

Hey @whitneyclever,

If you're still having the same error, would you mind if I reached out to the email address associated with your Community profile? Otherwise, if you have a ticket open with our Support team, please let me know the ticket reference number (eg. #1234567) and I can follow up there.

Let me know - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: is dropbox down? keep getting error 500 on login load on all browsers.

whitneyclever
Explorer | Level 3

Yes that would be great I am still getting the same error.

Re: is dropbox down? keep getting error 500 on login load on all browsers.

Daphne
Dropboxer

I've reached out to your email @whitneyclever, please just check your inbox whenever you have a moment and we'll go from there.

Cheers!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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