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macOS Mojave compatibility?

macOS Mojave compatibility?

jhb1
Explorer | Level 3

I'm using Mojave 10.14 and today I noticed Dropbox was not in the Finder. I tried opening the App and nothing happened. I restarted the computer, the App still won't start and Dropbox does not appear in the finder. I reinatelled the Dropbox App, still no luck. The only way I can get to Dropbox is via the web.

What am I doing wrong? Please advise.

Thanks for your help.

1 Accepted Solution

Accepted Solutions

Re: macOS Mojave compatibility?

Jay
Dropboxer
Is the Dropbox desktop application still running and appearing in the menu bar? If so close it from there.
 
Additionally, check the steps here under ‘having trouble uninstalling the Dropbox app’ to see if they help.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

12 Replies 12

Re: macOS Mojave compatibility?

Jay
Dropboxer
Hi there, it sounds like the app hasn’t fully installed on your machine. 
 
Please could you try an advanced reinstall of the app to see if this helps!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: macOS Mojave compatibility?

jhb1
Explorer | Level 3

I can't move the Dropbox App to the Trash. I get the error message below. Nothing was runnig except Finder. I did a shutdown and start. Checked Forced quit and nothing was running except Finder. Still got this same message. Please advise.

Dropbox Screen Shot .png

Re: macOS Mojave compatibility?

Jay
Dropboxer
Is the Dropbox desktop application still running and appearing in the menu bar? If so close it from there.
 
Additionally, check the steps here under ‘having trouble uninstalling the Dropbox app’ to see if they help.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: macOS Mojave compatibility?

jhb1
Explorer | Level 3

No, it is not in the menu bar. When you go to Force Quit, it is not listed there.

Re: macOS Mojave compatibility?

jhb1
Explorer | Level 3

Did all the steps in  ‘having trouble uninstalling the Dropbox app’  and reinstalled Dropbox and it seems to be working now, THANKS

Re: macOS Mojave compatibility?

Jay
Dropboxer

Glad to hear that it’s working again! Have a great mid-week. 🙂


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: macOS Mojave compatibility?

Celinemaz
Explorer | Level 3

Hey, I am having the exact same trouble, except that I can't follow the steps listed on this link because I don't have the dropbox icon in the upper menu bar, so I can't find my initials nor the Preferences menu... Can you please help me out? :disappointed_relieved:

I've installed online/offline .dmg file and rebooted my machine many times...

Re: macOS Mojave compatibility?

Lusil
Dropboxer

Hey @Celinemaz, I'd be more than happy to help!

I'll just need a bit more info to make sure that I provide you with the relevant steps. For example, are you:

  • Currently trying to uninstall or reinstall the desktop app?
  • Getting any error messages? If you are, could you send me a screenshot (without any personal info)?
  • If you're trying to find the Dropbox icon, are you able to launch the desktop app from your applications menu? 

Let me know of any updates!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: macOS Mojave compatibility?

Celinemaz
Explorer | Level 3

So, I previously had the Dropbox app running just fine on my computer, but my Dropbox admin deleted the access I had to give me a new one and everything went down from then.

I accessed my new account, created a password and online everything worked ok. Then I wanted to download the app to be ables to access my files from my Finder.

I clicked on the link the Dropbox website showed to download the app, double-clicked on the icon in the installation module and then the installation seems to go ahead but without resulting in anything.

Clicking on the Dropbox icon from my apps in the Finder results in nothing, no error message. I don't see it in the upper menu bar either.

And when I try to uninstall the app, it shows the same error message as jhb1 attached: "can't be moved to the Trash because it's open."

Only if I reboot my computer can I deinstall Dropbox but when I try to installa and open again, same as before... 

FIY I tried to install both Dropboxinstaller.dmg and Dropbox 85.4.155.dmg...

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