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Re: macOS Monterey 12 - Couldnt Start Dropbox

macOS Monterey 12 - Couldnt Start Dropbox

RobertPatton
Explorer | Level 4

bn.BUILD_KEY: Dropbox
bn.VERSION: 131.4.3968
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: dd8495f4-eeb6-52f3-a698-4cbb0543dbcf
pid: 3947
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='robertpatton', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Robert Patton', pw_dir='/Users/robertpatton', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='robertpatton', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Robert Patton', pw_dir='/Users/robertpatton', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/robertpatton'
appdata: '/Users/robertpatton/.dropbox/instance1'
real_path='/Users/robertpatton/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/robertpatton/Dropbox'
real_path='/Users/robertpatton/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/yy/w1nv1hm92x1bn8cmjznvcs780000gn/T'
real_path='/private/var/folders/yy/w1nv1hm92x1bn8cmjznvcs780000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 808, in wrapper
File "dropbox/client/main.pyc", line 6525, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 307, in _wrapped
File "dropbox/client/main.pyc", line 6052, in _init_components_for_account
File "dropbox/client/main.pyc", line 5976, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 219, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 152, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 587, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 182, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

171 Replies 171

Jhirstz
Helpful | Level 5

Brilliant that worked for me 

Charlie337
Explorer | Level 4

Hi, I’m semi computer literate and still cannot access Dropbox after installing Monterey. 

Have completed the advanced uninstall and reinstall.. still not working.

Tried to follow one of the other’s post but not quite there…

Can you detail the fix here please.

andreabonato
Helpful | Level 6
Please, see previous pages for step by step fixing.
Enjoy!
Andrea B

Charlie337
Explorer | Level 4

Thanks Andrea - I have tried but in Security & Privacy/Privacy there is no Dropbox listed..

pbecker314
New member | Level 2

Thanks Andrea, your method worked for me too after restart. Good to have it working again!

andreabonato
Helpful | Level 6

I think it better to go first on File and Folders and select here all Dropbox items.

After this you could find Dropbox folder on Full Disk Access.

Please try it!

Bye

Andrea B.

 

shinbeth
Experienced | Level 13

Unlike Full Disk Access, File and Folders is greyed out on Monterey/Big Sur, even after your enter your password.

 

Anyway Dropbox is both marked as ticked with full access on both Full Disk Access and Files and Folders, and Dropbox still won't open - so it's irrelevant.

 

Dropbox teams keep ignoring us. I don't think it's sustainable. A lot more people will complain as they migrate to Monterey.

RenGros
Explorer | Level 4

Thank you, that did it. I should have tried this before going to all the trouble of an "advanced reinstall" etc, etc.

Charlie337
Explorer | Level 4

Thank you - my computer assistant did this for me and it worked - I didn't have the confidence to go that extra step. All working now 🙂

Larwir
Helpful | Level 5

Same problem – can't fix it. I've tried everything suggested in this thread, but Dropbox keep refuses to start. I just find it very strange that the Dropbox support says nothing about it here since the first answer to try advanced reinstall (that does not work). Are they working on it, or do they want all Monterey users, today and future, to leave Dropbox? Any news on this issue, anybody who knows?

Need more support?