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migration from old to new Mac

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migration from old to new Mac

New member | Level 2
New member | Level 2

I just migrated everything from my old MacBook to my new MacBook and everything works except Dropbox.

I can see my files in dropbox on my new Mac but when I want to access them I am brought to the website where I am told to login, which I try to do, but I am forced to open a new account which is nonsense of course.

After a few tries to go straight to my dropbox online, I can login and see my folders but I am not allowed to access them: no permission.

 

I am stuck.

Everything I have is the most recent, up-to-date

Robert

 

1 Accepted Solution

Accepted Solutions
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Re: migration from old to new Mac

New member | Level 2
New member | Level 2

Hi Lusil

Somehow it solved itself. I could simply log in after all, but it took three tries.

I transferred ALL contents from my old MacBook Pro to my new MacBook Air with the Migration Assistant.app.

It's a 100% carbon copy. Nothing manual. It takes a while, but it works perfectly...except with two other apps and with Dropbox.

But, it's fine now.

Txs

Robert

View solution in original post

3 Replies 3
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Re: migration from old to new Mac

Dropboxer
Dropboxer

Hi @chaver4u, let's see what we can find on this together. 

 

I'll just need a few more details to make sure that we're on the same page. For example:

  • When you mention that you migrated your files to your new device, do you mean that you manually copied them or that you installed the desktop app?
  • If you installed the desktop app, did you successfully sign in? 
  • Are you entering the credentials associated with your account when you try to log in via the website? 
  • Could you send me a screenshot of the error messages you come across? 

Looking forward to hearing back from you! 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: migration from old to new Mac

New member | Level 2
New member | Level 2

Hi Lusil

Somehow it solved itself. I could simply log in after all, but it took three tries.

I transferred ALL contents from my old MacBook Pro to my new MacBook Air with the Migration Assistant.app.

It's a 100% carbon copy. Nothing manual. It takes a while, but it works perfectly...except with two other apps and with Dropbox.

But, it's fine now.

Txs

Robert

View solution in original post

Highlighted

Re: migration from old to new Mac

Dropboxer
Dropboxer

Thanks for the swift reply, @chaver4u, and I'm glad to hear that all seems to be working as expected! 

 

If you have any other questions in the future, don't hesitate to give us another nudge. 

 

In the meantime, I hope you have a lovely day ahead! 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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