cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Whether you are transferring a single drive, a team or an entire organization, Movebot's cloud migration tool has been built to make your Dropbox migration simple - learn all about it here.

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

missing tray icon -- Ubuntu with Gnome shell extensions

missing tray icon -- Ubuntu with Gnome shell extensions

shmu26
Collaborator | Level 8

When Gnome shell extensions are disabled, Dropbox starts up properly, and shows the tray icon. But when I enable shell extensions that have an icon of their own in the system tray, then Dropbox either doesn't start at all, or starts without tray icon. Not clear. Apparently, it is fighting for a place in the system tray, but losing the fight.

Ubuntu 18.10 x64 with default Gnome desktop

Ubuntu software center reports that I have Nautilus Dropbox installed, version: 2015.10.28-1ubuntu2, source: ubuntu-cosmic-multiverse

I ran a few commands to get dropbox status etc. After running the last command, the tray icon still does not display.

shmuel@shmuel-System-Product-Name:~$ dropbox status
Up to date
shmuel@shmuel-System-Product-Name:~$ dropbox running
shmuel@shmuel-System-Product-Name:~$ dropbox stop
Dropbox isn't responding!
shmuel@shmuel-System-Product-Name:~$ dropbox start
Starting Dropbox...dropbox: locating interpreter
dropbox: logging to /tmp/dropbox-antifreeze-x51EuP
dropbox: initializing
dropbox: initializing python 3.6.7
dropbox: setting program path '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/dropbox'
dropbox: setting home path '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141'
dropbox: setting python path '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141:/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/python-packages-36.zip'
dropbox: python initialized
dropbox: running dropbox
dropbox: setting args
dropbox: applying overrides
dropbox: running main script
dropbox: load fq extension '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/cryptography.hazmat.bindings._constant_time.cpython-36m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/cryptography.hazmat.bindings._openssl.cpython-36m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/cryptography.hazmat.bindings._padding.cpython-36m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/psutil._psutil_linux.cpython-36m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/psutil._psutil_posix.cpython-36m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/linuxffi.pthread._linuxffi_pthread.cpython-36m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/tornado.speedups.cpython-36m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/cpuid.compiled._cpuid.cpython-36m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/linuxffi.resolv.compiled._linuxffi_resolv.cpython-36m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/linuxffi.gnu.compiled._linuxffi_gnu.cpython-36m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/linuxffi.sys.compiled._linuxffi_sys.cpython-36m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/librsyncffi.compiled._librsyncffi.cpython-36m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/posixffi.libc._posixffi_libc.cpython-36m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/PyQt5.QtWebKit.cpython-36m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/PyQt5.QtCore.cpython-36m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/PyQt5.QtNetwork.cpython-36m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/PyQt5.QtGui.cpython-36m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/PyQt5.QtWebKitWidgets.cpython-36m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/PyQt5.QtWidgets.cpython-36m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/PyQt5.QtPrintSupport.cpython-36m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/shmuel/.dropbox-dist/dropbox-lnx.x86_64-64.4.141/PyQt5.QtDBus.cpython-36m-x86_64-linux-gnu.so'
Done!

4 Replies 4

Re: missing tray icon -- Ubuntu with Gnome shell extensions

shmu26
Collaborator | Level 8

Wanted to add this the issue is not just with Gnome extensions. I tried Mega sync, which has a tray icon, and I saw the same behavior. Mega icon displays, and Dropbox icon does not. Conclusion: Dropbox tray icon fails when other tray icons are present on Ubuntu. 

Re: missing tray icon -- Ubuntu with Gnome shell extensions

Jay
Dropboxer
Hi there, are you still experiencing this issue with the icons on your Dropbox desktop application?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: missing tray icon -- Ubuntu with Gnome shell extensions

shmu26
Collaborator | Level 8

I think the issue is still there, but I am not using Gnome desktop anymore. 

On Cinnamon desktop I have not seen this issue.

Re: missing tray icon -- Ubuntu with Gnome shell extensions

Jay
Dropboxer
Thanks for the update, keep me posted if you experience similar issues on Cinnamon!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Jay Dropboxer
  • User avatar
    shmu26 Collaborator | Level 8
What do Dropbox user levels mean?
Need more support?