cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about how Alex on the Community team used Dropbox in college here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

mobile app uploading failed

mobile app uploading failed

ericyan1
Explorer | Level 4

the mobile app says :

Can't upload file

Please check your internet connection and try again.

 

My internet connection is fine and it already uploaded 1/4 of the 66 MB smartphone video. 

I uploaded it by clicking "save to dropbox"

I am using iphone 8

5 Replies 5

Re: mobile app uploading failed

Walter
Dropboxer

Hi @ericyan1; welcome to our Community and sorry to hear you're having issues with uploading files on your iPhone.

 

To better look into this, can you let me know the exact OS of your iPhone and our mobile app's version as well?

 

While we're at it, have you tried another network and/or uploading via cellular data? 

 

Let me know what you find and we'll take it from there!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: mobile app uploading failed

ericyan1
Explorer | Level 4

I tried cellular data and my dropbox app and  ios version is the newest. I tried wifis in 3 places and none of them work.

Re: mobile app uploading failed

Not applicable

Hello @ericyan1 

 

Sorry for the delayed response. Sometimes when you try to upload via cellular data you may run into problems, especially if it's a large file. I am also suprised to hear that when uploading via Wi-Fi you were having problems. Have you tried un-installing and re-installing the Dropbox App and/or clearing your browsing cookies & cache on your phone? If no, please do so. If none of the following works, please reply back and I'll do my best to help you. I hope this helps!

-------

HeartDid this post help you? If so please mark it for some Kudos below. 

:white_check_mark:Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

:arrows_counterclockwise:Did this post not resolve your issue? If so please give some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 

Re: mobile app uploading failed

ericyan1
Explorer | Level 4

it still fails after i am on wifi and reinstalled the app

Re: mobile app uploading failed

Walter
Dropboxer

Thanks for keeping us in the loop @ericyan1.

 

I'm sorry to ask again, but can you clarify the exact build of your iPhone's OS at this point so we can look further into this?

 

For example, the latest stable version for iOS and iPadOS is 13.6 at this time; are you on that one?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?