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my azumi 5q now I can't install apps from the downloaded files it keep saying installing

New member | Level 2
New member | Level 2
Urgent help please. I tried to clear caches and forced stop the package installer but still after reboot it still saying installing for hours. Help please
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Re: my azumi 5q now I can't install apps from the downloaded files it keep saying installing

Dropboxer
Dropboxer
Hey there (@Alfred_SA), I’d like to ask you some follow-up questions on this behavior, just in order to send you the best next steps.  
 
Initially, are you having this issue on all applications you’ve been trying to install through Google Play or is this happening only with Dropbox? Can you please elaborate how you cleared the cache on your phone? What were the exact steps that led you to this discrepancy? 
 
Once I have a bit more info, I’ll try to address your initial inquiry in a bit more depth. Thanks in advance for your time & efforts; I’ll be awaiting your next message on this discussion & I’m wishing you a wonderful rest of your day ahead!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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