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no sync since several days but sync symbol with no error

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no sync since several days but sync symbol with no error

Helpful | Level 6

Hello,

I'm having a problem with my Dropbox client on my desktop computer. He is constantly "synchronizing". Unfortunately nothing happens. The task manager shows no activity neither on the CPU nor on the hard disk or the network. There are no error messsages.

The files have not been synced to Dropbox for several days now.

There are two Dropbox clients on my network. Both installations run on a windows 10 - version 1903 (all current updates). Unfortunately the desktop client has stopped synchronizing but the laptop continues to work properly. Also, no error message is displayed on the desktop. It cannot be due to the hard disk space, there is enough space available.

What have I tried so far:

- disconnect and reconnect the account
- deinstallation and reinstallation of the client including the extended reinstallation
- Change of folder
- Virus check
- Firewall on / off
- Extra rule in the Fireall for Dropbox and automatic port sharing on the router
- VPN software uninstalled (but was not active anyway)
- Dropbox directory checked for file name errors

I can get to the website without any problems and can also download and upload files there.

I would like to open a ticket but cant see where. There isn't such an option for free user i guess.

Can someone help me


Thanks in advance

Ulf

---

german orignial

 

Moin,

ich habe ein Problem mit meinem Dropboxclient auf meinem Desktopcomputer. Er ist permanent am "synchronisieren". Leider passiert nichts. Der Taskmanager zeigt keine Aktivität weder auf der CPU noch auf der Festplatte oder dem Netzwerk. Es gibt keine Errornachrichten.

Die Dateien wurden seit mehreren Tagen nicht mit der Dropbox synchronisiert.

In meinem Netzwerk gibt es zwei Dropboxclients. Beide installationen laufen auf einer windows 10 1903. Leider hat der Desktopclient aufgehört zu synchronisieren aber der Laptop funktioniert weiterhin einwandfrei. Auf dem Desktop wird auch keine Fehlermeldung angezeigt. Am Festplattenplatz kann es nicht liegen davon ist ausreichen vorhanden.

 

Was habe ich bisher versucht:

- trennen und neu verbinden des Accounts
- deinstallation und reinstallation des Clients inklusive der erweiterten reinstallation
- Ordnerwechsel
- Virencheck
- Firewall an/aus
- extra Regel in der Fireall für Dropbox und automatische Portfreigabe auf dem Router
- VPN Software deinstalliert (war aber eh nicht aktiv)
- Dropboxverzeichnis nach Dateinamenfehler geprüft

 

Ich komme ohne Probleme auf die Internetseite und kann auh dort Dateien herunter- und hochladen.

Ich würde gern ein Ticket eröffnen aber ich weiß nicht wo. Es gibt wohl keine solche Option für die Nutzer der kostenlosen Version.

Kann mir vielleicht jemand helfen?

Danke im vorraus

Ulf

1 Accepted Solution

Accepted Solutions
Highlighted

Re: no sync since several days but sync symbol with no error

Helpful | Level 6

another user found a solution what works for me too

 

so if anybody else having this problem @Pat-at-polyX  found a solution here

View solution in original post

7 Replies 7
Highlighted

Re: no sync since several days but sync symbol with no error

Dropboxer
Dropboxer

Hi , thanks for messaging the Community!

 

 

Could you confirm the version of the Dropbox desktop application you're running? You can do this by hovering your mouse over the Dropbox icon in the system tray or menu bar. It should say something like 104.4. 

Could you also try the steps in this thread to see if they help?

 

Keep me posted!

 


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Highlighted

Re: no sync since several days but sync symbol with no error

Helpful | Level 6

Hi,

 

thanks for the reply. The version is 103.4.383.

 

I've tried the "Fix Hardlinks" . But nothing changed with my problem. :-/

 

Is there a newer version? I installed this version 2 days ago.

Highlighted

Re: no sync since several days but sync symbol with no error

Dropboxer
Dropboxer

The latest version of the app is 104.4.175, and can be downloaded from here.

 

Let me know if this helps!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: no sync since several days but sync symbol with no error

Helpful | Level 6

Hello,

 

I updated to 104.4.175 but nothing changed. I tried also the "fix hardlinks" again with no result.

 

My problem is not solved yet. Still on the sync sign but nothing happens situation...

Highlighted

Re: no sync since several days but sync symbol with no error

Helpful | Level 6

is it possible to open up a ticket for me because I'm not able to do it :-/

Highlighted

Re: no sync since several days but sync symbol with no error

Helpful | Level 6

wow no reaction since 2 days..

 

okay, maybe this is the final push for me to switch completely to nextcloud

 

Highlighted

Re: no sync since several days but sync symbol with no error

Helpful | Level 6

another user found a solution what works for me too

 

so if anybody else having this problem @Pat-at-polyX  found a solution here

View solution in original post

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