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old dropbox account on laptop

old dropbox account on laptop

Abarnes
New member | Level 2

I am trying to sync/link/install my dropbox on a laptop that previously had DB installed.

DB is asking for the password to the old account and quitting when I cannot provide it and gives me an error message. I have tried uninstalling DB and reinstalling. I dont quite know how to get around this issue.

 

Can anyone help?

 

Amanda

1 Accepted Solution

Accepted Solutions

Re: old dropbox account on laptop

Walter
Dropboxer

Hey there @Abarnes - sorry to hear about this.

Since a simple re-install didn't help resolve this issue, I'd suggest that you followed the steps outlined here: https://help.dropbox.com/desktop-web/advanced-reinstall 

More specifically, for your Windows device (you mentioned laptop so I take it that it's running Windows - correct me if I'm wrong please):

  1. If running, quit Dropbox.
    1. Click the Dropbox icon in your system tray.
    2. Click the gear icon, and select Quit Dropbox.
  2. Uninstall Dropbox.
    1. On your desktop, click Start.
    2. If on Windows 7, select Control Panel. If on Windows 8 or 10, search and click Control Panel in the start menu.
    3. Click Uninstall a Program.
    4. Select Dropbox from the list of programs and click Uninstall.
  3. When the uninstall finishes, reboot your computer.
  4. Delete the remaining Dropbox system folders (it's OK if you don't find a Dropbox folder in any of the following locations).
    1. Open a Windows File Explorer (not Internet Explorer).
    2. Type %LOCALAPPDATA% into the address bar and press enter.
    3. In the next window, delete the folder named Dropbox. A prompt to enter your computer administrator password (not your Dropbox password) may appear.
    4. Repeat these steps with the following folders. Deleting any of these folders will not delete the files in your Dropbox folder.
      • %APPDATA%
      • %PROGRAMFILES%
      • %PROGRAMFILES(x86)%
  5. Get the newest version of the Dropbox desktop app. Download now.
  6. Navigate to the folder where you downloaded the installation file and double-click it. Do not launch the installer by right-clicking on the file and selecting Run as administrator.

Once the installation is finished, you should get prompted to input your new account's credentials so you should be go.

Keep me posted on your progress Amanda!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

3 Replies 3

Re: old dropbox account on laptop

Walter
Dropboxer

Hey there @Abarnes - sorry to hear about this.

Since a simple re-install didn't help resolve this issue, I'd suggest that you followed the steps outlined here: https://help.dropbox.com/desktop-web/advanced-reinstall 

More specifically, for your Windows device (you mentioned laptop so I take it that it's running Windows - correct me if I'm wrong please):

  1. If running, quit Dropbox.
    1. Click the Dropbox icon in your system tray.
    2. Click the gear icon, and select Quit Dropbox.
  2. Uninstall Dropbox.
    1. On your desktop, click Start.
    2. If on Windows 7, select Control Panel. If on Windows 8 or 10, search and click Control Panel in the start menu.
    3. Click Uninstall a Program.
    4. Select Dropbox from the list of programs and click Uninstall.
  3. When the uninstall finishes, reboot your computer.
  4. Delete the remaining Dropbox system folders (it's OK if you don't find a Dropbox folder in any of the following locations).
    1. Open a Windows File Explorer (not Internet Explorer).
    2. Type %LOCALAPPDATA% into the address bar and press enter.
    3. In the next window, delete the folder named Dropbox. A prompt to enter your computer administrator password (not your Dropbox password) may appear.
    4. Repeat these steps with the following folders. Deleting any of these folders will not delete the files in your Dropbox folder.
      • %APPDATA%
      • %PROGRAMFILES%
      • %PROGRAMFILES(x86)%
  5. Get the newest version of the Dropbox desktop app. Download now.
  6. Navigate to the folder where you downloaded the installation file and double-click it. Do not launch the installer by right-clicking on the file and selecting Run as administrator.

Once the installation is finished, you should get prompted to input your new account's credentials so you should be go.

Keep me posted on your progress Amanda!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: old dropbox account on laptop

Abarnes
New member | Level 2

Hi Walter,

Thank you so much for your advice!

I was actually on a macpro laptop but I followed the link you provided for an advanced-reinstall and used the mac link.

It worked a treat and I have been able to add my account no problem.

 

THANKS AGAIN, BRILLIANT!

 

Amanda

 

Re: old dropbox account on laptop

Walter
Dropboxer

Thanks for the update on this one Amanda - I'm glad to hear you're back up and running again!

Should you come up with a Dropbox question or an issue arises in the future, don't hesitate to let us know please - we're only a post away :grin:

Have a magnificent day ahead!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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