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online dropbox files dimmed Mac Pro

online dropbox files dimmed Mac Pro

agl01
New member | Level 2

my dropbox files are dimmed in my account online using  mac pro. But can be viewed in Finder folder and in windows pc.

1 Accepted Solution

Accepted Solutions

Re: online dropbox files dimmed Mac Pro

Lusil
Dropboxer
Thanks for the screenshot, @agl01, definitely provides a better understanding of your concern!
 
Could you please try switching to another browser, use incognito and ensure that you’re not running any browser extensions?
 
Let me know how it goes!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Re: online dropbox files dimmed Mac Pro

Lusil
Dropboxer
Hey there @agl01.
 
Could you please provide a bit more info as to what you’re seeing and, if possible, send a screenshot (omitting personal info) so as to have a better understanding of your concern? 
 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: online dropbox files dimmed Mac Pro

agl01
New member | Level 2

Screen Shot 2018-11-16 at 3.38.34 PM copy.jpg


@Lusil wrote:
Hey there @agl01.
 
Could you please provide a bit more info as to what you’re seeing and, if possible, send a screenshot (omitting personal info) so as to have a better understanding of your concern? 
 
Thanks in advance!

this is what i see

Re: online dropbox files dimmed Mac Pro

agl01
New member | Level 2

i can't be any simplier than this. I login into my online dropbox click files and they are as seen here. I can easily see them in my mac pro dropbox files folder or clicking the dropbox icon in the top of the desktop and clicking the folder and see them

Re: online dropbox files dimmed Mac Pro

agl01
New member | Level 2

this is what i seethis is what i see

Re: online dropbox files dimmed Mac Pro

Lusil
Dropboxer
Thanks for the screenshot, @agl01, definitely provides a better understanding of your concern!
 
Could you please try switching to another browser, use incognito and ensure that you’re not running any browser extensions?
 
Let me know how it goes!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: online dropbox files dimmed Mac Pro

agl01
New member | Level 2

That worked. I used Yahoo to login and can see files. The weird thing is I been using Opera and had been able to login to dropbox and see files. Thx

Re: online dropbox files dimmed Mac Pro

Lusil
Dropboxer
Glad to have helped, @agl01! If you have any other questions, just give us a shout. :wink:
 
In the meantime, have a wonderful weekend ahead!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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