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operation can't be completed couldn't communicate with a helper

New member | Level 2
New member | Level 2

Trying to move a file pdf file to a folder, by drag and drop on IOS files app. I got the error `operation can't be completed couldn't communicate with a helper`

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Re: operation can't be completed couldn't communicate with a helper

Dropboxer
Dropboxer
Hey Craig N.2, thanks for flagging this behavior & posting on the Dropbox Community about it, welcome aboard! 
 
I’ve reproduced with you (both with the Drag & Drop” & the Move” options on Files) & I received a similar message, hence I've made sure to transfer your comments & troubleshooting steps along to our specialists, so as to investigate this behavior in more depth. 
 
Please note that my content was transferred as expected though in both instances. 
 
Once I have more information on the progress, I'll make sure to update this thread here. Again, thanks for checking in with us & I hope you have a lovely rest of the day ahead! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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