Hi - I get this message each time I try to open dropbox when I start my desktop imac computer. Another user has suggested I include this information as well:
Hi @Margaret10; thanks for joining our Community!
Could you please perform the following and let me know how it goes?
First, please save and quit all programs accessing files in the Dropbox folder, then, follow these instructions:
1. Open your Terminal app (Located at /Applications/Utilities/Terminal)
2. Copy and paste the following line (highlighted below) into the Terminal and press ENTER. PLEASE make sure you copy and paste this command (don't type it by hand), as getting it wrong could cause some harm. You'll be prompted for your computer's admin password (not your Dropbox password) after entering the first command. Keep in mind that the password field in the terminal will remain blank as you type your password. After you type it, just press ENTER. You'll know that these instructions complete normally once the initial line of text (called prompt) comes up again:
sudo mv ~/.dropbox ~/.Trash/dropbox.old
Please note that once the prompt displays, the instruction completed the requested task. If the command returns an error, or does not respond after an hour, you may want to try restarting your computer and trying this step again.
3. Restart Dropbox from the Application folder, then please sign in and apply any Selective Sync settings you may have had prior to this reset during the sign in process. Your account will take a few moments to reindex the files and sync any pending changes.
If Dropbox still doesn't start then please copy and send me the result from the Terminal commands and any error messages shown there. Alternatively, if it's easier you can also take a screenshot and attach it to your reply.
Thanks a bunch, Margaret.
If you haven't already, please try performing an advanced reinstall of the desktop app to see if that does the trick.
Let me know how it goes!
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