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"Dropbox won't start" message on MacBook M1

"Dropbox won't start" message on MacBook M1

Explorer | Level 3

DB won't start on my M1. I migrated my user from a time machine backup. I found old references to rebuilding permissions through the DB app, but the app won't stay started, so that doesn't work. I tried re-installing the DB app and that didn't help either. I've updated to Big Sur 11.1, and still no luck.

 

And suggestions?

3 Replies 3

Re: "Dropbox won't start" message on MacBook M1

Dropboxer

Hi @WT2100, thanks for messaging the Community!

 

When you reinstalled the app, did you perform an advanced reinstallation, using these steps?

 

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try it and let me know how it goes?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: "Dropbox won't start" message on MacBook M1

Explorer | Level 3

Step #4 says

"Delete the remaining Dropbox system folders"

 

What does that mean? Content folders, or something in the library folder or something else?

Re: "Dropbox won't start" message on MacBook M1

Dropboxer

These would be the folders the Dropbox desktop application installs itself on, generally in Windows machines. On a Mac device, deleting the app itself from the Applications folder should be enough.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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