"Dropbox won't start" message on MacBook M1

[WT2100]

DB won't start on my M1. I migrated my user from a time machine backup. I found old references to rebuilding permissions through the DB app, but the app won't stay started, so that doesn't work. I tried re-installing the DB app and that didn't help either. I've updated to Big Sur 11.1, and still no luck.

And suggestions?

[Jay]

Hi @WT2100, thanks for messaging the Community!

When you reinstalled the app, did you perform an advanced reinstallation, using these steps?

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try it and let me know how it goes?

[WT2100]

Step #4 says

"Delete the remaining Dropbox system folders"

What does that mean? Content folders, or something in the library folder or something else?

[Jay]

These would be the folders the Dropbox desktop application installs itself on, generally in Windows machines. On a Mac device, deleting the app itself from the Applications folder should be enough.