Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Hi, I can log in to dropbox.com and browse my folder structure, but when I click on a .txt file to view its contents I get the following error message:
"Please enable browser-cookies to use the Dropbox website."
Beneath the error message there is a login form, but the 'Login" button is disabled, and remains disabled even when I enter my username and password.
Therefore I cannot login at this prompt (even though I am already logged in dropbox.com), and cannot view file contents.
I am running Chrome 56.0.2924.87 (64-bit) on macOS Sierra 10.12.3 (16D32) on a 2016 MacBook Pro.
My Chrome cookie settings are the default ones, that is Preferences > Show advanced settings > Privacy > Content settings... > Cookies > "Allow local data to be set (recommended)" is enabled, and "Block third-party cookies and site data" is also enabled. Javascript is enabled too.
Any ideas?
Bump.
Has anyone tried to reproduce the issue by viewing a text file at dropbox.com in Chrome on macOS?
Yes, working fine for me, although I found this thread because I'm having problems like those described here with other sites.
Just a quick update to say, this issue appears to be resolved.
I can now view text files in dropbox.com using the current version of Chrome on macOS without any issues.
I don't know what changed, but I assume something got fixed, in the dropbox.com website, or in Chrome, or somewhere.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!