"Please enter a CAPTCHA response"

[needanswers]

When my friend used my invitation link to sign up for Dropbox, the website keeps showing "Please enter a CAPTCHA response" but there was no CAPTCHA test to respond to. This issue did not show up when she tried to sign up directly (no through the invitation link), so I lost the 500 MB space I should have earned.

Please help me solve this issue.

[emac4209]

Jane, we tried the link again today and it worked this time.  We have his account set up.

The only difference between yesterday and today was we used a different computer, so potentially they could have different browser settings.

[Jane]

 Ah, that’s great to hear emac4209! 

The culprit could be probably located on the local browser settings (so @Mark was right here), though because there were several different reports, I wanted to see if it’s something that needs some more thorough investigation. Luckily, you got this fixed and the space was promptly credited, I hope your friends make the most out of the service. 

Thanks for confirming here though, I appreciate it a lot. You may keep in mind that we’re just a post away if you’d like to report a similar discrepancy. 

I hope you have a beautiful rest of the day ahead, take care! 

[needanswers]

Thanks for your help. I sent a link to another friend yesterday and there was a CAPTCHA test this time. However, he told me after completing the test and trying to sign up, there was another error message "Too many attempts. Please try later." even at his first attempt to sign up using my link and first time using his email. He tried again this morning and the same thing happened.

Stop telling me this is a browser problem now. The problem is denifinitely a website problem.

[Jane]

Thanks for keeping me in the loop here needanswers, I'd definitely like to work on a fix with you through our Official Support channel! 

As I’m following this thread closely, I’d like to have a second look on the matter via email, so as to collect all relevant details & move forward,  towards a resolution. If it’s not too much trouble for you, please raise a ticket with our team here: https://www.dropbox.com/support?ref=dropboxsupport. Once you get a chance to write us, please include your ticket# in your next post here, so that  I make sure to get on it as soon as possible. 

I’m looking forward to hearing back from you here!

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