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"Something went wrong" after new installation

"Something went wrong" after new installation

layne_cz
Helpful | Level 5

I was forced to reinstall Dropbox Desktop on my pc. After re-installation, I can't sign in: something went wrong.

dropbox.jpg

I tried to delete dropbox and its folder and to install the latest version (113.4.507), but nothing changes. Can you help me?

1 Accepted Solution

Accepted Solutions

Re: "Something went wrong" after new installation

layne_cz
Helpful | Level 5

Thank you, Elixir. I followed the instructions but nothing has changed.  Instead I solved it by installing an old version that allowed me to log in. And then, after auto update to the latest version, dropbox works fine

View solution in original post

2 Replies 2

Re: "Something went wrong" after new installation

Elixir
Super User

Hello @layne_cz, can you pleas follow the advanced reinstallation steps https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall?

Re: "Something went wrong" after new installation

layne_cz
Helpful | Level 5

Thank you, Elixir. I followed the instructions but nothing has changed.  Instead I solved it by installing an old version that allowed me to log in. And then, after auto update to the latest version, dropbox works fine

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Top contributors to this post

  • User avatar
    layne_cz Helpful | Level 5
  • User avatar
    Elixir Super User
What do Dropbox user levels mean?
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