Apps and Installations
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I am running a brand new Macbook pro on the latest OS. I have downloaded the installer file without issue, but when I run it, it says "the download failed" instantly. It retries every 10 seconds and fails. I have checked the FAQs and checked the security settings but there is no firewall or anti-malware software running. I have tried follwing the link to the offline downloader at https://www.dropbox.com/downloading?type=full but then the download does not start. If I click "restart download" I get a 404 file not found error in the browser.
I can't be the only person with this issue. I have both a personal and a business account on my user account, could this be causing an issue?
Hi all
Thanks for reporting it. Can you try using this URL instead? http://dropbox.com/downloading (without ?type=full)
Ed G
Community Manager @ Dropbox
https://dropbox.com/support
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Ed G
Community Manager @ Dropbox
https://dropbox.com/support
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
@sadiemaygj wrote:I can't be the only person with this issue. I have both a personal and a business account on my user account, could this be causing an issue?
I don't think so. I'm having the same issue with just one personal account.
Any ideas? It would be great if the offline installer link worked
I'm having the same problem. Nothing works.
Same. Just needed to do a clean install of Sierra and the one app that won't download for me is dropbox.
I have the same problem with a brand new macbook air early 2015. I have also tried it with my old computer (Macbook Pro mid 2010) by doing a clean reinstall and the same problem occurs.
Hi all
Thanks for reporting it. Can you try using this URL instead? http://dropbox.com/downloading (without ?type=full)
Ed G
Community Manager @ Dropbox
https://dropbox.com/support
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
same issue. OS 10.12. New link doesnt work either. Download repeatedly fails.
solved it! I was logged in into dropbox on another computer. Just had to sign out and i could install without any problem..
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