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"The download failed"

"The download failed"

sadiemaygj
Helpful | Level 5

I am running a brand new Macbook pro on the latest OS. I have downloaded the installer file without issue, but when I run it, it says "the download failed" instantly. It retries every 10 seconds and fails. I have checked the FAQs and checked the security settings but there is no firewall or anti-malware software running. I have tried follwing the link to the offline downloader at https://www.dropbox.com/downloading?type=full but then the download does not start. If I click "restart download" I get a 404 file not found error in the browser.

 

I can't be the only person with this issue. I have both a personal and a business account on my user account, could this be causing an issue?

 

2 Accepted Solutions

Accepted Solutions

Re: "The download failed"

Ed
Dropboxer

Hi all

 

Thanks for reporting it. Can you try using this URL instead? http://dropbox.com/downloading (without ?type=full)




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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View solution in original post

Re: "The download failed"

Ed
Dropboxer
Hi all

Thanks for your patience on this matter. This issue is now fixed.



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

37 Replies 37

Re: "The download failed"

teekoo
New member | Level 2

@sadiemaygj wrote:

I can't be the only person with this issue. I have both a personal and a business account on my user account, could this be causing an issue?

 


I don't think so. I'm having the same issue with just one personal account.

Re: "The download failed"

sadiemaygj
Helpful | Level 5

Any ideas? It would be great if the offline installer link worked

Re: "The download failed"

morpheusmorph
New member | Level 2

I'm having the same problem. Nothing works. 

Re: "The download failed"

deano
New member | Level 2

Same. Just needed to do a clean install of Sierra and the one app that won't download for me is dropbox.

The same problem with two new computers

caglan
New member | Level 2

I have the same problem with a brand new macbook air early 2015. I have also tried it with my old computer (Macbook Pro mid 2010) by doing a clean reinstall and the same problem occurs.

Re: "The download failed"

Ed
Dropboxer

Hi all

 

Thanks for reporting it. Can you try using this URL instead? http://dropbox.com/downloading (without ?type=full)




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: "The download failed"

bas_kennis
New member | Level 2

same issue. OS 10.12. New link doesnt work either. Download repeatedly fails.

Re: "The download failed"

morpheusmorph
New member | Level 2
jep, still fails for me too

Re: "The download failed"

bas_kennis
New member | Level 2

solved it! I was logged in into dropbox on another computer. Just had to sign out and i could install without any problem..

 

 

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