cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"The download failed"

"The download failed"

sadiemaygj
Helpful | Level 5
Go to solution

I am running a brand new Macbook pro on the latest OS. I have downloaded the installer file without issue, but when I run it, it says "the download failed" instantly. It retries every 10 seconds and fails. I have checked the FAQs and checked the security settings but there is no firewall or anti-malware software running. I have tried follwing the link to the offline downloader at https://www.dropbox.com/downloading?type=full but then the download does not start. If I click "restart download" I get a 404 file not found error in the browser.

 

I can't be the only person with this issue. I have both a personal and a business account on my user account, could this be causing an issue?

 

37 Replies 37

GregMcKitrick
New member | Level 2
Go to solution

I'm sorry.   I don't know what you did to fix this but it doesn't work.  The downoad absolutely does not work on my computer no matter what link I use.  I'm running Sierra 10.12.2.   

ArchieZ
New member | Level 2
Go to solution

I still can't install it. I keep gettin this message: Installation failed. The Dropbox installer failed to start. Would be gret if some could help with it.

Lester
New member | Level 2
Go to solution
same problem here, new machine macos sierra

macjeffff
Explorer | Level 3
Go to solution

Not fixed. I'm setting up my new MacBook Pro, all software up-to-date. I'm an experienced Mac user and Dropbox user, and I can't get any of the recommended links to work. Stumped! Thanks for your help.

macjeffff
Explorer | Level 3
Go to solution

A full download is available from CNET: http://download.cnet.com/Dropbox/3000-18511_4-10905555.html 

 

It worked for me.

testaccount
Explorer | Level 3
Go to solution

Glad you found how to fix it.

pierot
New member | Level 2
Go to solution
This issue is definitely NOT fixed. The downloads continually die around 320Mb. I am attempting to download a 667Mb zip file and it fails every time over the last week.

Janos
New member | Level 2
Go to solution
The online world is going down. It is February now. How is it possible, that Dropbox, such a big player in the world, doesn't provide a valid download link?
I couldn't find a valid download link via Google. This is so embarrassing.
Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Janos New member | Level 2
  • User avatar
    pierot New member | Level 2
  • User avatar
    testaccount Explorer | Level 3
  • User avatar
    macjeffff Explorer | Level 3
What do Dropbox user levels mean?