"This file can't be previewed" Error Message

[sarah h.13]

This morning I started receiving the error message "This file can't be previewed" when I try to view pictures saved in my dropbox account. These are all uploaded by me and span a couple years worth of pictures. This is a work account, so it's important these aren't lost. They are also linked on a google doc and the same message occurs when the link is clicked.

I tried signing out then back in. I'm not sure what else to try?

[mufcmothy]

ANOTHER FIX!    it appeared to be "png! files that wouldnt open for me, i renamed it a "jpeg" and it opened right up 😛

[Hussainpstu]

[Megan]

Hey @Hussainpstu  , I hope you're doing well! 

I've merged your post under this thread, since others have also pointed out this similar issue. 

Do you mind taking a look at all the previewing troubleshooting steps, and letting me know how it goes?

Also, what's the size of the file you're trying to open? 

Thanks!