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"You're using an old version of dropbox" Message Update button does nothing.

BillA
Helpful | Level 6

I have a windows 7 machine that had dropbox on it, It's worked fine for ages.   Today I went to access a file and noticed dropbox wasn't syncing, dropbox said sign in, i did, then it said my dropbox needed updating, i hit the update button and nothing happened.

 

I uninstalled dropbox, re-downloaded the installer ran that, it installed dropbox 22.4.24 and said sign in, when I do it again says says "You're using an old version of dropbox, please update to the new version to continue",  I again hit the Update button and again nothing seems to happen.

 

Any ideas appreciated,

 

7 Replies 7

Re: "You're using an old version of dropbox" Message Update button does nothing.

Dropboxer
Dropboxer
Hey Bill, 
 
This is indeed curious, and I’d like to make our team aware of it. Would you mind submitting a support request here https://t.co/JzCu5Ol0GV, including the details you have provided, so we can then forward the issue to our specialists? 
 
Thanks in advance! 



Sanchez
Moderator @ Dropbox
https://dropbox.com/support


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Re: "You're using an old version of dropbox" Message Update button does nothing.

Peksumak New member | Level 2
New member | Level 2

I have exactly same problem but I'm using win 10. First informed that error occured "

C:\Users\MyFullname\AppData\Roaming\Dropbox\bin\Dropbox.exe.log "

 

I tried to uninstall but it was impossible. Then I tried to download dropbox and re install it. After this i got the message that i'm using the old version and I cant get access..

 

Re: "You're using an old version of dropbox" Message Update button does nothing.

Dropboxer
Dropboxer
Hey Peksumak, 
 
I’m sorry that you’re experiencing the same issue here. Have you submitted a support request? If not, you can do so here https://t.co/JzCu5Ol0GV
 
Thanks



Sanchez
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: "You're using an old version of dropbox" Message Update button does nothing.

rpwach New member | Level 2
New member | Level 2

I have the same issue on an Ubuntu machine. I've completely removed and reinstalled Dropbox with Synaptic, and I've removed Dropbox and reinstalled it with the deb file from the Dropbox website, but I am still getting this message and unable to sign on.

Any suggestions would be appreciated.

Re: "You're using an old version of dropbox" Message Update button does nothing.

Super User II
Super User II
Have you done whats been requested and logged a ticket?

 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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Re: "You're using an old version of dropbox" Message Update button does nothing.

rpwach New member | Level 2
New member | Level 2

Thanks, just submitted.

 

Re: "You're using an old version of dropbox" Message Update button does nothing.

Super User II
Super User II
For info its trackable at http://dropbox.zendesk.com

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


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