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"oops Something Went Wrong On Our End"

"oops Something Went Wrong On Our End"

RogerF
Helpful | Level 5

Hi.  I keep receiving the above message when trying to upload folders via the website.  Evreything was working fine for hours and then Upload stopped working.  I have plenty of space (1TB) and I'm working on a Mac via Firefox.  Never had this problem before.

Thanks

1 Accepted Solution

Accepted Solutions

Re: "oops Something Went Wrong On Our End"

RogerF
Helpful | Level 5

Using the desktop application and it's working.  Obviously the files were too large.

Thanks for being there.

View solution in original post

8 Replies 8

Re: "oops Something Went Wrong On Our End"

Jay
Dropboxer
Hi Roger, could you try switching browsers to see if this helps? 
 
Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 
 
Let me know how it goes!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: "oops Something Went Wrong On Our End"

RogerF
Helpful | Level 5

Hi Jay,

Didn't work with both Firefox and Safari with the settings you recommended.

Everything was working fine earlier with Firefox and extensions running.  So, not sure what went wrong.

Roger

Re: "oops Something Went Wrong On Our End"

Jay
Dropboxer
How large is the folder you’re trying to upload? Are you able to upload folders with fewer files, or smaller sized files?
 
Any info you can provide would be great!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: "oops Something Went Wrong On Our End"

RogerF
Helpful | Level 5

A very small folder (442 KB) did upload.  Yesterday I uploaded folders with almost 2GBs without any problem.  A folder with 420 MB wont upload today. 

Re: "oops Something Went Wrong On Our End"

RogerF
Helpful | Level 5

I am going to try re-installing DB.

Re: "oops Something Went Wrong On Our End"

RogerF
Helpful | Level 5

Re-installed/upgraded DB and sill not working. 😞

Re: "oops Something Went Wrong On Our End"

RogerF
Helpful | Level 5

Using the desktop application and it's working.  Obviously the files were too large.

Thanks for being there.

Re: "oops Something Went Wrong On Our End"

Jay
Dropboxer
Glad to hear you were able to resolve this matter!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    RogerF Helpful | Level 5
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