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reinstallation problem on my Mac

reinstallation problem on my Mac

failedTOinstall
New member | Level 2

I had Dropbox (basic) installed on my MAC. During a trip, I had to access a file from my phone and because no more than 3 devices are allowed at a time, I removed my MAC from the list and included my phone. After coming back, I couldn't restart Dropbox on my MAC and tried to uninstall and reinstall it. However, I cannot proceed with the installation and receive the following message:

 

 

Couldn't start Dropbox.

This is usually because of a permissions error. Storing your home folder on a network share can also cause an error.

For more information, click the help button below.

Please contact Dropbox support with the following info for help:

/var/folders/c9/wlvsb3hj50l6x_ts519th_xr0000gn/T/dropbox_errorlkgw0bk_.txt

3 Replies 3

Re: reinstallation problem on my Mac

Jay
Dropboxer
Hi @failedTOinstall, thanks for posting on the Community!

Could you copy and paste the error log from the link in the bottom of the message?

I would be able to see where the issue lies from there and this will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: reinstallation problem on my Mac

failedTOinstall
New member | Level 2

Hi Jay,

 

Thanks for your attention...

 

Here is he message:

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 132.4.3800
bn.constants.WINDOWS_SHELL_EXT_VERSION: 49
bn.is_frozen: True
machine_id: ...
pid: ...
ppid: ...
uid: ...
user_info: pwd.struct_passwd(pw_name='.....', pw_passwd='********', pw_uid=..., pw_gid=..., pw_gecos='.......', pw_dir='/Users/....', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='...', pw_passwd='********', pw_uid=..., pw_gid=..., pw_gecos='...', pw_dir='/Users/....', pw_shell='/bin/zsh')
euid: ...
gid: ..
egid: ..
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=..., gr_mem=['root', '....', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=..., gr_mem=['root', '....', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/...'
appdata: '/Users/.../.dropbox/instance1'
real_path='/Users/.../.dropbox/instance1'
mode=0o40700 uid=... gid=..
parent mode=0o40755 uid=... gid=...
dropbox_path: '/Users/..../Dropbox'
real_path='/Users/.../Dropbox'
mode=0o40700 uid=... gid=...
parent mode=0o40755 uid=... gid=...
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=... gid=..
parent mode=0o40755 uid=... gid=...
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/c9/wlvsb3hj50l6x_ts519th_xr0000gn/T'
real_path='/private/var/folders/c9/wlvsb3hj50l6x_ts519th_xr0000gn/T'
mode=0o40700 uid=... gid=...
parent mode=0o40755 uid=... gid=...
Traceback (most recent call last):
File "dropbox/client/authentication/register_host_helper.pyc", line 478, in _try_register_host
File "dropbox/client/authentication/register_host_helper.pyc", line 944, in handle_changed_host_secret
File "dropbox/sync_root/helpers.pyc", line 358, in destroy_root_from_config
AssertionError
 

Re: reinstallation problem on my Mac

Lori
Dropboxer
Hey there @failedTOinstall! I am sorry to jump in here. 

Could you try performing an Advanced re-install using these steps? 

Keep us updated on the results.

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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    Lori Dropboxer
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    failedTOinstall New member | Level 2
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    Jay Dropboxer
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