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status icon issue

pslyuen
Helpful | Level 5

Dropbox status icon on mac menu bar always shows up as grey with a cross. Files are synced and up to date. I tried to uninstall and install dropbox and still the same. Please help. Thank you.Screen Shot 2020-12-14 at 4.41.57 PM.png

1 Accepted Solution

Accepted Solutions

Re: status icon issue

pslyuen
Helpful | Level 5

I resolved the icon issue by deleting one of the file at my work's computer. status icon now shows up correctly.

View solution in original post

4 Replies 4

Re: status icon issue

Lusil
Dropboxer

Hi there @pslyuen, I'd be happy to help look into this with you!

 

Do you by any chance having any pending OS updates on your computer? 

 

Also, could you check if you have the beta version of the Dropbox desktop app? 

 

You can do that by hovering over the Dropbox icon that's on your menu bar. 

 

Give me a nudge with your findings and we'll take it from there. Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: status icon issue

pslyuen
Helpful | Level 5

My dropbox version is 112.3.293 and OS is Big Sur version 11.1 All are up to date.

Re: status icon issue

pslyuen
Helpful | Level 5

I figured out today the issue probably related to the business account. If I signed out of personal & business accounts and uninstall dropbox, reintall and start up with only personal account, the menu bar icon is working fine. It becomes a disconnected icon once i added my business account.

Re: status icon issue

pslyuen
Helpful | Level 5

I resolved the icon issue by deleting one of the file at my work's computer. status icon now shows up correctly.

View solution in original post

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