suddenly not synching; DB icon not visible

[CarolynMcM]

Hi,

Suddenly, my laptop isn't synching to Dropbox and the DB icon has disappeared from my top menu bar. It's a Mac running iOS 10.something (El Capitan). It was working fine until a few days ago.

I checked and my personal admin page says the computer is linked. 

What can I do?

Thanks.

[Rich · Accepted solution]

If the icon isn't visible, Dropbox isn't running. Have you tried to launch the application again? Or reinstalled it? You can reinstall over the existing copy without affecting your files.

[CarolynMcM]

Thanks -- I'll try that. Will have to wait until tonight though.

[Jay]

Keep us posted with any updates so we can assist further!

[CarolynMcM]

Hello & thanks for asking.

Yes, reinstalling the application worked. 

However, it's weird that it suddenly just stopped working.

[Rich]

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wrote:However, it's weird that it suddenly just stopped working.

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The Dropbox application will automatically update itself. If one of those updates failed, it may have left the application unable to launch.

[Jay]

Or just the computer being mysterious as always…

Glad the issue is resolved now!

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