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tagging doesn't work in iPad file app, only for dropbox files&folders,

tagging doesn't work in iPad file app, only for dropbox files&folders,

grami_1
Explorer | Level 3

In the File app of iPad, the tagging doesn't work for the Dropbox files and folders.

Google drive, and one drive works well.

 

What I tried:

1. deactivate dropbox in the File app and activate -> not working

2. delete tag and re-tag -> not working

3. delete dropbox app  and re-install -> not working

 

6 Replies 6

Re: tagging doesn't work in iPad file app, only for dropbox files&folders,

Daphne
Dropboxer

Hello @grami_1, I hope you're well today!

 

Could you just clarify for me what exactly is not working with the tags? Are they not showing correctly after applying them, or perhaps are they not stay on the files/folders?

 

If it's relevant, please feel free to send along a few screenshots (excluding any personal info).

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: tagging doesn't work in iPad file app, only for dropbox files&folders,

grami_1
Explorer | Level 3

dropbox.jpg

Hello @Daphne! Thank you for the reply. Here are the screenshots.

 

Re: tagging doesn't work in iPad file app, only for dropbox files&folders,

grami_1
Explorer | Level 3

google drive.jpg

Re: tagging doesn't work in iPad file app, only for dropbox files&folders,

Daphne
Dropboxer

Thanks for those screenshots @grami_1!

 

To have a look into this further, I've reached out to the email linked with your profile here. When you have the chance, please check your inbox for my message if you'd like to continue there.

 

Cheers!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: tagging doesn't work in iPad file app, only for dropbox files&folders,

Jn808
New member | Level 2

I've noticed the same: if you tag a file on your mac, the tagging doesn't get translated to the Files app on iPad.

The tag titles DO change if you edit them from 'Red' to 'Important' for instance.

Secondly, once you've tagged a file in the actual Files app by selecting and tagging, it is still not searchable via the Tags shortcuts list.  A search for any Tag is always empty.

Re: tagging doesn't work in iPad file app, only for dropbox files&folders,

Walter
Dropboxer

Hi @Jn808; thanks for joining the Community!

 

In this case, I'd suggest contacting our team to have a better look into this.

 

While we're at it, I suppose you've already ensured that you're running the most recent versions of our apps and the OS of your device(s); right? 

 

Let me know if you have troubles contacting our support team and I'll reach out via email to the address that's connected to your Community's profile as soon as possible. 

 

Thanks! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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